Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 2 subscribers
  • Views 383 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Is ASG killing the connection?

dspigelman
A client has been having an ongoing problem. They have software that basically needs a constant Internet connection to function. They've been finding that it periodically loses its connection, but then it comes back. We've looked at all sorts of things for this, but we're unable to find anything indicating an actual connection drop.

I'm clutching at straws here, but it occurred to me that, perhaps their ASG 120 is undersized for their environment. Perhaps its pegging the CPU or something like that, periodically, causing the drops.

What should I check to see if that's true?


This thread was automatically locked due to age.
  • 0
    Have you configured the Astaro to send you the Executive Report?  I'd suggest that.  You also could look at 'Reporting >> Hardware' and take a glance at the weekly and monthly tabs.

    What ports are in use?  At the time of the disconnection, is there a packet dropped?

    Is this via the http proxy?  If so, do you have an exception or the transparent mode skiplist configured for the external host?

    It's hard to help without knowing a bit more about what's where.

    Cheers - Bob