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Ataro 425 execurtive reprot problem

f.samaan
Dears 
I have ASG425a  SW 4.703
After upgrade to the latest  version my executive report is alwas empty , and statics for email , web , etc always  i got this MSG ( No data is available for this report ) 


Top dropped source hosts
No data is available for this report

Top dropped destination services/hosts
No data is available for this report
 
IPS: Top blocked attacks
No data is available for this report
 
IPS: Top attackers
No data is available for this rep


ALSO when i try this command 


 psql -s
psql: FATAL:  database "root" does not exist
\

[:(][:S]


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  • 0
    Submit a support request to Astaro so they can recreate the reporting databases.
  • 0 in reply to BAlfson
    I hade a problem with executive report, some times work some times not, and the appliance performance was poor. The appliance is a 525F.
    The solution to my problem was backup configuration, factory reset and restore configuration.
    The report start to work and the appliance perfomance was increase.
    Now if I have a problem, before call to support I do this, ans some times I solve the problem.
  • 0 in reply to pcoluna
    The factory reset deletes and recreates the PostgreSQL databases.  If you have information you do't want to lose, you can achieve the same gains by having support recreate them ithout erasing everything else.

    Thansk - Bob