The only way to solve it is to get a faster internet connection since the message only means that the connect to the Url DB for the SurfProtection has timed out and it will be retried. Since you haven't received the other, critical message (saying that the URL DB is permanently unreachable), you have no reason to worry and can ignore the message.
.....where can i disable this special notification mail??? everything seems to work fine.....just tired of getting 50-100 emails from my astaros each day (Surf Protection remote database unreachable ).........thankful for any help