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Why do some emails get logged in mail manager and some don't?

JeffCooper

Hi,

We have a UTM320 v9 and our own mail server.

When users call and tell me they think an email to them got stuck in quarantine or bounced back, my first step is to check the SMTP Log in the Mail Manager to see if it even made it here.  But I sometimes find emails in the SMTP Log under Logging & Reporting->View Log Files->SMTP Proxy that do not appear at all in the mail manager.

Why would this be?  Why would there even be a log in the mail manager if it doesn't log everything?

Thanks,

Jeff



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    If processed by the proxy, they should be in the Mail Manager SMTP Log Tab. Did you enable any of the display filters (checkboxes)? Are they older emails that have already been purged (see Email Protection > Mail Manager > Configuration)?

    In a nutshell, the raw logs are just text files.  The Mail Manager GUI does not use these, it uses a backend database that the RAW log data is read into.

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    If processed by the proxy, they should be in the Mail Manager SMTP Log Tab. Did you enable any of the display filters (checkboxes)? Are they older emails that have already been purged (see Email Protection > Mail Manager > Configuration)?

    In a nutshell, the raw logs are just text files.  The Mail Manager GUI does not use these, it uses a backend database that the RAW log data is read into.

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