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outgoing mail wrongly classified as spam

Mast_01
Hello,
i've started having a problem since last week of outgoing mails classified as confirmed spam(and thus getting bounced).
checking the smtp log i dont find anything very useful as the refid is completely cryptic: 


2014:05:05-08:10:06 astaro exim-in[4918]: 2014-05-05 08:10:06 SMTP connection from [192.168.0.10]:16370 (TCP/IP connection count = 2)

2014:05:05-08:10:06 astaro exim-in[13568]: 2014-05-05 08:10:06 [192.168.0.10] F= R= Accepted: from relay

2014:05:05-08:10:06 astaro exim-in[13568]: 2014-05-05 08:10:06 [192.168.0.10] F= R= Accepted: from relay

2014:05:05-08:10:07 astaro exim-in[13568]: 2014-05-05 08:10:07 1WhGmc-0003Wq-2l ctasd reports 'Confirmed' RefID:str=0001.0A090202.5367718F.00EA,ss=1,re=0.000,recu=0.000,reip=0.000,pt=R_399335,cl=4,cld=1,fgs=0

2014:05:05-08:10:07 astaro exim-in[13568]: 2014-05-05 08:10:07 1WhGmc-0003Wq-2l id="1003" severity="info" sys="SecureMail" sub="smtp" name="email rejected" srcip="192.168.0.10" from="user@mail.com" to="Paganoc@***x.com, nadiap@***x.com" subject="RV: subject" queueid="1WhGmc-0003Wq-2l" size="85468" reason="as" extra="confirmed"


how do i parse that cryptic ctasd reference line?


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  • 0 in reply to ischkedehaan
    yeah, this is unexeptable. Why sending logs to Sophos?

    I mean, we have a link posted here to check our domain on Cyren. Cyren tells me, our domain is spam site, business... 

    I checked our domain against different others and it is not blocked. Completely green.

    So, for me it looks like Cyren is the only one who put our domain into category spam sites .. and to wait up to 72 hours to get removed from this category is weird. They should have internal logs about strange behaviour, where suddenly lots of domains get blacklistet and IF a ticket has been opened by a certain company they should react faster for at least those with an open ticket!

    I don't want to decrease security and also don't want to release emails all the time and don't want to get phone calls of bounced emails !

    I'm sure, spamers are already waiting for people decreasing their security just to increase their amount of sending spam to maximum.
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