Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 22 replies
  • Subscribers 1 subscriber
  • Views 16916 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Spam Filter blocking Out Of Office

stroppyjoe
Hi all,

Not to sure if I'm the only one with this problem (can't find any other threads on this), but the Email Spam filtering keeps blocking inbound and outbound "Out Of Office" messages. They are currently all being marked as Spam and need releasing from the quarantine. I've had a look through the Exceptions settings but cannot find a way to exempt emails containing "Out Of Office" to bypass the Spam Filtering. Any help would be greatly received. We are using the latest UTM 9 with the latest firmware installed.


This thread was automatically locked due to age.
Parents
  • 0
    It could take a day or two and the submission of mutiple false-positive reports.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hello.
    I know this thread is quite old but i still have the same problem as mentioned here before.

    Every single "out of office" or "automated answer" that is incoming is parked in the SMTP Quarantine. 
    The Log shows that this kind of mails are marked with "as"

    I allready submitted hundrets of mails as false positive. Nothing changes.

    Are there any news about this problem?

    ASG 320 HA Mode
    Firmware: 9.004-33

    sorry for my bad english

    Greetings

    Ole
Reply
  • 0 in reply to BAlfson
    Hello.
    I know this thread is quite old but i still have the same problem as mentioned here before.

    Every single "out of office" or "automated answer" that is incoming is parked in the SMTP Quarantine. 
    The Log shows that this kind of mails are marked with "as"

    I allready submitted hundrets of mails as false positive. Nothing changes.

    Are there any news about this problem?

    ASG 320 HA Mode
    Firmware: 9.004-33

    sorry for my bad english

    Greetings

    Ole
Children
  • 0 in reply to OKab
    Your best bet is to start an official support case on this; I can't find any workarounds, it's an issue in the spam detection engine.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?

Unfiltered HTML