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Spam Filter blocking Out Of Office

stroppyjoe
Hi all,

Not to sure if I'm the only one with this problem (can't find any other threads on this), but the Email Spam filtering keeps blocking inbound and outbound "Out Of Office" messages. They are currently all being marked as Spam and need releasing from the quarantine. I've had a look through the Exceptions settings but cannot find a way to exempt emails containing "Out Of Office" to bypass the Spam Filtering. Any help would be greatly received. We are using the latest UTM 9 with the latest firmware installed.


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  • 0
    Hi, stroppyjoe, and welcome to the User BB!

    If these are outbound emails, the quickest would be to create an Exception for 'Anti-spam checking' and 'Expression blocking' for emails coming from your mailserver.  If not, ...

    In the SMTP log, find the lines related to one of the quarantined emails, and post them here.  Depending on the volumes you receive, I would expect this to be about a half-dozen lines within a goup of less thn 20 lines.  Go ahead and post the intervening lines along with the relevant ones.  Please change any of your usernames and your domain name to keep them secret.

    Then, while waiting on a response here, check through your anti-spam page to see if there's anything there that might cause this issue.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    Hi, stroppyjoe, and welcome to the User BB!

    If these are outbound emails, the quickest would be to create an Exception for 'Anti-spam checking' and 'Expression blocking' for emails coming from your mailserver.  If not, ...

    In the SMTP log, find the lines related to one of the quarantined emails, and post them here.  Depending on the volumes you receive, I would expect this to be about a half-dozen lines within a goup of less thn 20 lines.  Go ahead and post the intervening lines along with the relevant ones.  Please change any of your usernames and your domain name to keep them secret.

    Then, while waiting on a response here, check through your anti-spam page to see if there's anything there that might cause this issue.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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