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ctasd reports 'Confirmed'

Hi all,

Lately we upgraded Astaro to 7.511. Since then we receive complaints from people trying to mail us regarding that their email is rejected and returned with the following error:

550 Administrative prohibition (in reply to end of DATA command)> #SMTP#

On our side the SMTP logs show the following information: ctasd reports 'Confirmed' and a little further: rejected after DATA

Strange thing is that only a few email-adresses we have are affected.

How can we find out the cause of the rejected emails? The website of Commtouch and MXtoolbox both do not report any trouble.

Help is appreciated,
Cheers,
Mark

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0 Mark Renaud over 13 years ago

Hi Angelo,

Thanks for your promt answer!

Here's a piece of our SMTP log:

2012:01:11-16:07:44 orange-1 exim[7712]: 2012-01-11 16:07:44 H=smtp-vbr18.xs4all.nl [194.109.24.38]:2562 Warning: bertus.com profile excludes greylisting: Skipping greylisting for this message
2012:01:11-16:07:44 orange-1 exim[7712]: 2012-01-11 16:07:44 [194.109.24.38] F= R= Verifying recipient address with callout
2012:01:11-16:07:45 orange-1 exim[7712]: 2012-01-11 16:07:45 1RkzmC-00020O-2J ctasd reports 'Confirmed' RefID:str=0001.0A090203.4F0DA5C1.007E,ss=4,fgs=8
2012:01:11-16:07:45 orange-1 exim[7712]: 2012-01-11 16:07:45 1RkzmC-00020O-2J id="1003" severity="info" sys="SecureMail" sub="smtp" name="email rejected" srcip="194.109.24.38" from="shk%40shipmate.nl" to="Angelo.Schifano%40bertus.com" subject="RE%3A%20D'Angelo" queueid="1RkzmC-00020O-2J" size="61950" reason="as" extra="confirmed"
2012:01:11-16:07:45 orange-1 exim[7712]: [1\31] 2012-01-11 16:07:45 1RkzmC-00020O-2J H=smtp-vbr18.xs4all.nl [194.109.24.38]:2562 F= rejected after DATA
2012:01:11-16:07:45 orange-1 exim[7712]: [2\31] Envelope-from:
2012:01:11-16:07:45 orange-1 exim[7712]: [3\31] Envelope-to:
2012:01:11-16:07:45 orange-1 exim[7712]: [4\31] P Received: from smtp-vbr18.xs4all.nl ([194.109.24.38]:2562)
2012:01:11-16:07:45 orange-1 exim[7712]: [5\31] by dw872367226.amsterdam-tc.dataweb.net with esmtp (Exim 4.69)
2012:01:11-16:07:45 orange-1 exim[7712]: [6\31] (envelope-from )
2012:01:11-16:07:45 orange-1 exim[7712]: [7\31] id 1RkzmC-00020O-2J
2012:01:11-16:07:45 orange-1 exim[7712]: [8\31] for Angelo.Schifano@bertus.com; Wed, 11 Jan 2012 16:07:44 +0100
2012:01:11-16:07:45 orange-1 exim[7712]: [9\31] P Received: from mail3.shipmate.nl (shipmate.xs4all.nl [83.160.62.140])
2012:01:11-16:07:45 orange-1 exim[7712]: [10\31] (authenticated bits=0)
2012:01:11-16:07:45 orange-1 exim[7712]: [11\31] by smtp-vbr18.xs4all.nl (8.13.8/8.13.8) with ESMTP id q0BF7g2C097992
2012:01:11-16:07:45 orange-1 exim[7712]: [12\31] for ; Wed, 11 Jan 2012 16:07:43 +0100 (CET)
2012:01:11-16:07:45 orange-1 exim[7712]: [13\31] (envelope-from shk@shipmate.nl)
2012:01:11-16:07:45 orange-1 exim[7712]: [14\31] P Received: from LAP002SM ([192.168.1.205]) by mail3.shipmate.nl
2012:01:11-16:07:45 orange-1 exim[7712]: [15\31] with SMTP (Code-Crafters Ability Mail Server 2.72);
2012:01:11-16:07:45 orange-1 exim[7712]: [16\31] Wed, 11 Jan 2012 16:07:41 +0100
2012:01:11-16:07:45 orange-1 exim[7712]: [17\31]   X-CTCH-RefID: str=0001.0A090203.4F0DA5C1.007E,ss=4,fgs=8
2012:01:11-16:07:45 orange-1 exim[7712]: [18\31] F From: "Sherry Kalpoe"
2012:01:11-16:07:45 orange-1 exim[7712]: [19\31] T To: "'Angelo Schifano'"
2012:01:11-16:07:45 orange-1 exim[7712]: [20\31]   References:
2012:01:11-16:07:45 orange-1 exim[7712]: [21\31]   In-Reply-To:
2012:01:11-16:07:45 orange-1 exim[7712]: [22\31]   Subject: RE: D'Angelo
2012:01:11-16:07:45 orange-1 exim[7712]: [23\31]   Date: Wed, 11 Jan 2012 16:06:24 +0100
2012:01:11-16:07:45 orange-1 exim[7712]: [24\31] I Message-ID:
2012:01:11-16:07:45 orange-1 exim[7712]: [25\31]   MIME-Version: 1.0
2012:01:11-16:07:45 orange-1 exim[7712]: [26\31]   Content-Type: multipart/related;
2012:01:11-16:07:45 orange-1 exim[7712]: [27\31] boundary="----=_NextPart_000_0045_01CCD07A.F7F46BC0"
2012:01:11-16:07:45 orange-1 exim[7712]: [28\31]   X-Mailer: Microsoft Outlook 14.0
2012:01:11-16:07:45 orange-1 exim[7712]: [29\31]   Content-Language: nl
2012:01:11-16:07:45 orange-1 exim[7712]: [30\31]   Thread-Index: AQHErgeXL5HmNgbpZCDWypSiok9njpYXiRDw
2012:01:11-16:07:45 orange-1 exim[7712]: [31/31]   X-Virus-Scanned: by XS4ALL Virus Scanner
2012:01:11-16:07:45 orange-1 exim[7712]: 2012-01-11 16:07:45 1RkzmC-00020O-2J SMTP connection from smtp-vbr18.xs4all.nl [194.109.24.38]:2562 closed by DROP in ACL

Cheers,
Mark
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0 Mark Renaud over 13 years ago

Hi Angelo,

Thanks for your promt answer!

Here's a piece of our SMTP log:

2012:01:11-16:07:44 orange-1 exim[7712]: 2012-01-11 16:07:44 H=smtp-vbr18.xs4all.nl [194.109.24.38]:2562 Warning: bertus.com profile excludes greylisting: Skipping greylisting for this message
2012:01:11-16:07:44 orange-1 exim[7712]: 2012-01-11 16:07:44 [194.109.24.38] F= R= Verifying recipient address with callout
2012:01:11-16:07:45 orange-1 exim[7712]: 2012-01-11 16:07:45 1RkzmC-00020O-2J ctasd reports 'Confirmed' RefID:str=0001.0A090203.4F0DA5C1.007E,ss=4,fgs=8
2012:01:11-16:07:45 orange-1 exim[7712]: 2012-01-11 16:07:45 1RkzmC-00020O-2J id="1003" severity="info" sys="SecureMail" sub="smtp" name="email rejected" srcip="194.109.24.38" from="shk%40shipmate.nl" to="Angelo.Schifano%40bertus.com" subject="RE%3A%20D'Angelo" queueid="1RkzmC-00020O-2J" size="61950" reason="as" extra="confirmed"
2012:01:11-16:07:45 orange-1 exim[7712]: [1\31] 2012-01-11 16:07:45 1RkzmC-00020O-2J H=smtp-vbr18.xs4all.nl [194.109.24.38]:2562 F= rejected after DATA
2012:01:11-16:07:45 orange-1 exim[7712]: [2\31] Envelope-from:
2012:01:11-16:07:45 orange-1 exim[7712]: [3\31] Envelope-to:
2012:01:11-16:07:45 orange-1 exim[7712]: [4\31] P Received: from smtp-vbr18.xs4all.nl ([194.109.24.38]:2562)
2012:01:11-16:07:45 orange-1 exim[7712]: [5\31] by dw872367226.amsterdam-tc.dataweb.net with esmtp (Exim 4.69)
2012:01:11-16:07:45 orange-1 exim[7712]: [6\31] (envelope-from )
2012:01:11-16:07:45 orange-1 exim[7712]: [7\31] id 1RkzmC-00020O-2J
2012:01:11-16:07:45 orange-1 exim[7712]: [8\31] for Angelo.Schifano@bertus.com; Wed, 11 Jan 2012 16:07:44 +0100
2012:01:11-16:07:45 orange-1 exim[7712]: [9\31] P Received: from mail3.shipmate.nl (shipmate.xs4all.nl [83.160.62.140])
2012:01:11-16:07:45 orange-1 exim[7712]: [10\31] (authenticated bits=0)
2012:01:11-16:07:45 orange-1 exim[7712]: [11\31] by smtp-vbr18.xs4all.nl (8.13.8/8.13.8) with ESMTP id q0BF7g2C097992
2012:01:11-16:07:45 orange-1 exim[7712]: [12\31] for ; Wed, 11 Jan 2012 16:07:43 +0100 (CET)
2012:01:11-16:07:45 orange-1 exim[7712]: [13\31] (envelope-from shk@shipmate.nl)
2012:01:11-16:07:45 orange-1 exim[7712]: [14\31] P Received: from LAP002SM ([192.168.1.205]) by mail3.shipmate.nl
2012:01:11-16:07:45 orange-1 exim[7712]: [15\31] with SMTP (Code-Crafters Ability Mail Server 2.72);
2012:01:11-16:07:45 orange-1 exim[7712]: [16\31] Wed, 11 Jan 2012 16:07:41 +0100
2012:01:11-16:07:45 orange-1 exim[7712]: [17\31]   X-CTCH-RefID: str=0001.0A090203.4F0DA5C1.007E,ss=4,fgs=8
2012:01:11-16:07:45 orange-1 exim[7712]: [18\31] F From: "Sherry Kalpoe"
2012:01:11-16:07:45 orange-1 exim[7712]: [19\31] T To: "'Angelo Schifano'"
2012:01:11-16:07:45 orange-1 exim[7712]: [20\31]   References:
2012:01:11-16:07:45 orange-1 exim[7712]: [21\31]   In-Reply-To:
2012:01:11-16:07:45 orange-1 exim[7712]: [22\31]   Subject: RE: D'Angelo
2012:01:11-16:07:45 orange-1 exim[7712]: [23\31]   Date: Wed, 11 Jan 2012 16:06:24 +0100
2012:01:11-16:07:45 orange-1 exim[7712]: [24\31] I Message-ID:
2012:01:11-16:07:45 orange-1 exim[7712]: [25\31]   MIME-Version: 1.0
2012:01:11-16:07:45 orange-1 exim[7712]: [26\31]   Content-Type: multipart/related;
2012:01:11-16:07:45 orange-1 exim[7712]: [27\31] boundary="----=_NextPart_000_0045_01CCD07A.F7F46BC0"
2012:01:11-16:07:45 orange-1 exim[7712]: [28\31]   X-Mailer: Microsoft Outlook 14.0
2012:01:11-16:07:45 orange-1 exim[7712]: [29\31]   Content-Language: nl
2012:01:11-16:07:45 orange-1 exim[7712]: [30\31]   Thread-Index: AQHErgeXL5HmNgbpZCDWypSiok9njpYXiRDw
2012:01:11-16:07:45 orange-1 exim[7712]: [31/31]   X-Virus-Scanned: by XS4ALL Virus Scanner
2012:01:11-16:07:45 orange-1 exim[7712]: 2012-01-11 16:07:45 1RkzmC-00020O-2J SMTP connection from smtp-vbr18.xs4all.nl [194.109.24.38]:2562 closed by DROP in ACL

Cheers,
Mark
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