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Spam showing in pop3 proxy but is still getting past to clients

ASG v8.202- We are setup using the pop3 proxy now and all mail is flowing including the spam that is listed in the mail manager. Prefetch is enabled and is set to delete quarantined mail from the mail server but spam is still coming through.
Our biggest problem is spam to our group email sales. Sales@domain.com from our ISP is set to forward to 8 email addresses and not to keep a copy on the sales mail account. I am seeing confirmed spam in the mail manager but it is still being received by the 8 mail clients. I thought if it was quarantined it would not release them. What am I doing wrong?

Is it all my mail client settings? We have office XP Outlook and Thunderbird clients.

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0 BAlfson over 14 years ago

Just a guess. On the 'Quarantine Report' 'Exceptions' tab, have you listed the sales@ address as a mailing list?

Without that configured, if one person releases the email, it gets sent to the sales@ address and thus to everyone.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 14 years ago

Just a guess. On the 'Quarantine Report' 'Exceptions' tab, have you listed the sales@ address as a mailing list?

Without that configured, if one person releases the email, it gets sent to the sales@ address and thus to everyone.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 kjones over 14 years ago in reply to BAlfson

Actually, I have the Quarantine Report turned off. Is this the reason spam is still received in both places Mail Manager and on the Clients? What I understood is that if the "User Prefetch Mode" was selected users would not receive mail from the MM.

Thanks
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