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Can't release Spam mails from the (quarantine) mail manager

I have mails marked as spam mails in the POP3 quarantine manager.

When I check the mails and select 'Release and report as false positive' and then click the 'Go' button at the bottom of the screen, a refresh of the screen is done but the mails are neither released to the intended recipient nor are they removed from the POP Quarantine Manager list.

What can I do to resolve the problem?

ASG 120 Appliance V 7.511

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0 ctadrus over 14 years ago in reply to BAlfson

Once you have the configuration right, the final step will be having your mail server request email for the account.

Cheers - Bob

I can confirm this behavior. I'm setup as described above. Pop3 emails in quarantine will not release to user portal on version 8.103. Support ticket remains open from about a week ago so I guess they're still trying to figure it out. Willing to try any other suggestions offered.
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