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Can't release Spam mails from the (quarantine) mail manager

info_tech@expdisc.com
I have mails marked as spam mails in the POP3 quarantine manager.

When I check the mails and select 'Release and report as false positive' and then click the 'Go' button at the bottom of the screen, a refresh of the screen is done but the mails are neither released to the intended recipient nor are they removed from the POP Quarantine Manager list.

What can I do to resolve the problem?

ASG 120 Appliance V 7.511


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  • 0
    Do I have to configure the mail server to release (download) the server from the quarantine manager and how?

    Once you have the configuration right, the final step will be having your mail server request email for the account.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Once you have the configuration right, the final step will be having your mail server request email for the account.

    Cheers - Bob


    I can confirm this behavior.  I'm setup as described above.  Pop3 emails in quarantine will not release to user portal on version 8.103.  Support ticket remains open from about a week ago so I guess they're still trying to figure it out.  Willing to try any other suggestions offered.
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  • 0 in reply to BAlfson

    Once you have the configuration right, the final step will be having your mail server request email for the account.

    Cheers - Bob


    I can confirm this behavior.  I'm setup as described above.  Pop3 emails in quarantine will not release to user portal on version 8.103.  Support ticket remains open from about a week ago so I guess they're still trying to figure it out.  Willing to try any other suggestions offered.
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