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Outgoing mail in quarantine not visible in report

Hi,

since a few weeks more and more users complain that their outgoing emails were not received at the recipient. They complain even harder that they were not notified in any way.

So the question is: Is it possible to see these quarantined emails in the report they receive?

Ed

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0 Scott_Klassen over 14 years ago

It's the same basic idea as the quarantine in the User Portal:

https://community.sophos.com/products/unified-threat-management/astaroorg/f/55/t/45187

I assume that all of your client systems have some form of AV and you are using at least some of the filters in Exchange, why not just turn off "Scan relayed (outgoing) messages"
on your system? As long as everything coming in and stationary is scanned, the chances of anything being on your systems that would cause issue outbound is minimal.

You can also make a feature request to have outgoing messages that are quarantined added to the User Portal and Quarantine Reports at Astaro Gateway Feature Requests

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0 Ed.Kok over 14 years ago in reply to Scott_Klassen

........... why not just turn off "Scan relayed (outgoing) messages"
on your system?

Scott, I do not want to offend you but when I buy a product designed for scanning email and someone tells me to turn off this function (ok, partly) I think that is strange.

But I now understand it isn't possible to change the config to get what I would like to see so I will make that feature request.

Ed
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0 Ed.Kok over 14 years ago in reply to Scott_Klassen

........... why not just turn off "Scan relayed (outgoing) messages"
on your system?

Scott, I do not want to offend you but when I buy a product designed for scanning email and someone tells me to turn off this function (ok, partly) I think that is strange.

But I now understand it isn't possible to change the config to get what I would like to see so I will make that feature request.

Ed
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