This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

False positive

Dears,

I have a strange problem that any mail send from only one internal specific mail address is reported as confirmed spam.
I have internal network with internal mail server with domain @something.com , and any mail sent by one specific mail aaa@something.com is reported as confirmed spam and this mail is quarantined by Astaro smtp proxy and when I release them they quarantined by Astaro pop3 proxy and I can not release them from mail manager.

please I need an explanation for this problem ASAP

Thanks,
Mostafa

This thread was automatically locked due to age.

Parents

0 Scott_Klassen over 14 years ago

Emails can be tagged as spam not only based on address, but also by IP. If this external user is using a dynamic IP from their ISP, it's possible that a previous person who had that same IP may have been blacklisted. Check the SMTP log or Mail Manager to see the specific reason why.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Scott_Klassen over 14 years ago

Emails can be tagged as spam not only based on address, but also by IP. If this external user is using a dynamic IP from their ISP, it's possible that a previous person who had that same IP may have been blacklisted. Check the SMTP log or Mail Manager to see the specific reason why.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data