Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 17 replies
  • Subscribers 1 subscriber
  • Views 8673 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

False positive

most_ahdy
Dears,

      I have a strange problem that any mail send from only one internal specific mail address is reported as confirmed spam.
I have internal network with internal mail server with domain @something.com ,  and any mail sent by one specific mail aaa@something.com is reported as confirmed spam and this mail is quarantined by Astaro smtp proxy and when I release them they quarantined by Astaro pop3 proxy and I can not release them from mail manager.

please I need an explanation for this problem ASAP

Thanks,
Mostafa


This thread was automatically locked due to age.
Parents
  • 0
    You could add exceptions in both the SMTP and POP3 Proxies for your boss's email address - at least the emails should then go through.

    But, that doesn't tell us what the error might be.  What do you see in the POP3 and SMTP logs for one of the improperly-quarantined emails?

    I'm confused that an email released from your SMTP Quarantine would then be quarantined by the POP3 Proxy.  Normally, the SMTP Proxy is used to protect a mail server (usually internal), while the POP3 Proxy is used to protect internal clients of external mail servers.  If you've only recently made changes, perhaps you would want to explain.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    You could add exceptions in both the SMTP and POP3 Proxies for your boss's email address - at least the emails should then go through.

    But, that doesn't tell us what the error might be.  What do you see in the POP3 and SMTP logs for one of the improperly-quarantined emails?

    I'm confused that an email released from your SMTP Quarantine would then be quarantined by the POP3 Proxy.  Normally, the SMTP Proxy is used to protect a mail server (usually internal), while the POP3 Proxy is used to protect internal clients of external mail servers.  If you've only recently made changes, perhaps you would want to explain.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
No Data
Cookie Information Banner