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SMTP Spool Messages

mdharmon
Hello,

I'm at a loss and looking for some help.  I've looked at the forums and I can't seem to find any suggestions as to what is going on.  This all started this week when I couldn't email a customer of mine through our normal SMTP server, outlook always timed out.  Last night I looked inside the Astaro and noticed that 2 messages are in the SMTP spool from this customer.  I've included a log entry.  Any help or suggestions would be greatly appreciated.  I've done a search and our domain isn't blacklisted.  

Message Delivery Log:
2010-08-10 12:16:25 SMTP timeout while connected to 192.168.1.1 [192.168.1.1] after MAIL FROM: SIZE=4583: Connection timed out
2010-08-10 12:16:25 ***@***.com R=static_route_hostlist T=static_smtp defer (110): Connection timed out: SMTP timeout while connected to 192.168.1.1 [192.168.1.1] after MAIL FROM: SIZE=4583

Thanks in advance

Matt


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  • 0
    I think I'd blame the mailserver. [;)]

    This is interesting.  There's no problem with email from/to everyone else, yet your server won't accept mail from or to this customer.

    OK, I'm going to make some guesses.  This is an Astaro running on the "Classic" license and it does not have a Mail Security subscription.  You are using the Astaro SMTP Proxy, but not Astaro anti-virus or anti-spam.  If that's correct, then you need to transition away from using the proxy because it will be blocked with your next license renewal.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    I think I'd blame the mailserver. [;)]

    This is interesting.  There's no problem with email from/to everyone else, yet your server won't accept mail from or to this customer.

    OK, I'm going to make some guesses.  This is an Astaro running on the "Classic" license and it does not have a Mail Security subscription.  You are using the Astaro SMTP Proxy, but not Astaro anti-virus or anti-spam.  If that's correct, then you need to transition away from using the proxy because it will be blocked with your next license renewal.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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