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Entire message rejected when one e-mail addrress is incorrect

FrancWest
Hi,

Today I noticed the following situation:

an e-mail was sent to multiple internal recipients. One of those internal addresses doesn't exist, the other 5 where valid. The problem is that the entrie mail is rejected and even not delivered to the valid e-mail addresses. ASL reports the following in the log:

SMTP connection from psmtp30.wxs.nl [195.121.247.32]:56269 closed by DROP in ACL.

After 3 days the sending mailserver bounces the mail to the sender with the message:

Could not deliver the message in the time limit specified. 

Even for the valid addresses.

Is this a problem with the sending mailserver that because of the drop in acl it assumes there is a general error and it keeps trying to deliver the mail and it fails to deliver to the valid addresses ? Or is it a problem with ASL itself that it doesn't report the error correctly ?

I''m running the latest version 7.401.

Franc.


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  • 0
    Franc, have you experimented to confirm that the email is NOT delivered to the correct addresses?

    I just sent an email from my Gmail account to my business email, and included a non-existant email address in the To: field.  The Astaro immediately bounced the non-existant address, but the email to me has yet to appear.  It's as if it had been blackholed, but the more confusing phenomenon is that neither the bounce nor the blackhole appears in the Mail Manager SMTP log.

    Anyone else?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hi Bob,

    yes I confirmed that it's not delivered. The SMTP log shows it clearly. There's no delivery and completed line in the log for the correct addresses. Only the rejected line. I was one of the recipients and didn't received the e-mail.

    Once I removed the incorrect address from the mail and send it again, then it's delivered to all remaining correct addresses.

    What does your log show ?

    Franc.
  • 0 in reply to FrancWest
    Nothing at all in my log.  I have 'Reject at SMTP time' set to "Off" - and you?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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