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Spam report wrong cluster id

lplanz
Hello,

we are using two 525 in an active/active  cluster configuration.
There seems to be problems with the spam reports to the end users, sometimes trying to release the mail ends in the message that the mail is already released or deleted.
 
Our investigations ends in the fact that in the url the "cluster_id=" argument is wrong, editing the id let the users get the mails.

Anybody else seen this behavior?

Because this is an error which can reach every end-user I think it has to be fixed realy fast....

Regards, Lars


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  • 0
    I've heard of this once before here on the User BB.  We have only one client running an active/active cluster, and they have not experienced this.

    I thought that the quarantined emails were duplicated on the two units.  In that case, I would suspect that there is a malfunctionning database on the id that doesn't respond.

    Please submit a support request to Astaro and come back here to let us know if this is a bug or a temporary malfunction.

    Thanks - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    TI have the same problem with a pair of ASG220 units in an active-active configuration.  It was discussed earlier in this thread:

    https://community.sophos.com/products/unified-threat-management/astaroorg/f/56/t/48524
  • 0 in reply to ron-astaro@mcleodnet.com
    Yeah, I remembered that one, Ron, but had forgotten that Jack identified this as an error in PostgreSQL.  In that thread, I suspect the original poster had a bollixed database on his slave which is why he found no errors in his logs.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hi, we talked about it with our support/distributor. They told us that there is already such case from another customer opened and they will not open a new one for it...

    Lars
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