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End-User Spam Report not releasing email.

Seitech
I have a V7.202 box with the End-User Spam Report enabled vai Email Security -> End-User Spam Report.

The report generates at about 01:00, and it goes to each user as it should.  However, when a user tries to release the email, it pulls up the web-browser, which indicates it's not a connection issue, and gives an "Unauthorized access" message in the upper left, and does not release the email.

Any help would be greatly appreciated.


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  • 0
    Make sure the user's network is set as an allowed network in the End user spam report configuration.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Thank you for the reply, Bruce! [:)]

    I believe I found out what the issue is.  We just recently upgraded to V7 from V6.  In V6, you have to have the domain listed that would be used for the nightly spam reports.  Mistakenly, I had our xyz.com domain listed in the mailing lists.  When the report was generated, it was seeing anything sent to xyz.com as a mailing list recipient, which formatted the release URL wrong.

    I clicked on the release link and added "=me@xyz.com" instead of "=xyz.com" to the end of: http://xyz.com[:P]ort#/release-mailinglist.plc?mid=3835&size=1603&list=xyz.com and it let me release the spam.

    I removed xyz.com from the mailing list, and tomorrow when it generates a new report, it should have the proper formatting.

    Does anybody know how to change the time the report is released?  Will this be a feature in V7.300?
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