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Proxy Content Manager slow

thtran
Hello,

I usually have more than 1,000 mails in ASG's quarantine. When I access the Proxy Content Manager, it takes about 25 seconds until I see the page. (currently 1,200 mails in quarantine)

This machine has a P4-CPU with 3,2 GHz, 1 GB RAM and an IDE-Drive (no RAID).

My SPAM-settings are:
Above 4:quarantine; Above 10:blackhole; Delete from quarantine after 7 days.

Is that normal for ASG, or is there something wrong with my system?

   thtran


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  • 0
    Well I have an ASG320 appliance and mines about the same so id say its just the box retreiving the file list and nothing to worry about.
  • 0 in reply to Godsbrother
    Hello,

    well, if it's normal, it does worry me a bit, because once I had about 9,900 mails in quarantine, and I could not access the Proxy Content Manager anymore, no matter how long I waited for it. That also seemed to affect the overall performance of ASG.

    And apart from that: It's annoying.

    thtran.
  • 0 in reply to thtran
    Yes, having large numbers of emails in the quarantine will either slow the display of the emails, or will cause it not to work at all.  We have also had issues when there are too many emails in Proxy Content manager and the system attempts to process them (it does this on a regular basis), it can cause the entire unit to slow down.. I would limit the number of emails you allow to remain in Content manager (I set it to prune by number of emails, not days passed).  I have been informed that the new version, V7, will be using a MySQL or SQLLite DB to handle that function, which will fix the speed and display issues.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Hello BrucekConvergent,

    I wish I could limit the size of the quarantine by the number of mails, but my users need to be sure they have X days until their SPAM-mails are deleted from the quarantine. (at the moment, they have 7 days)
  • 0 in reply to thtran
    Depending on how it runs and the amount of quarantine emails, you may find yourself having to change that policy, at least until the new release comes out.  There is no workaround.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to thtran
    Depending on how it runs and the amount of quarantine emails, you may find yourself having to change that policy, at least until the new release comes out.  There is no workaround.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Children
  • 0 in reply to BrucekConvergent
    Well, having 206000 emails (like we have) in quarantine does magic things to you astaro. As we have obligations towards our users to save quarantined emails for 30day (because of vacation etc).

    Now the Proxy Content Reports is not sent to our users anymore, how can I force that email? 

    How can I for a user manually release an email if I cannot browse the content manager?
  • 0 in reply to tnk
    That's way too many quarantine mails... the system will not work with that many, unfortunately, you will HAVE TO change that policy... the new version, V7, will be using an SQL DB to parse the quarantine emails (it currently parses each one in full every x number of hours / minutes, hogging the CPU / Memory when there are too many emails in quarantine), and will be able to handle more items in quarantine without "exploding" the system.  If you contact support, they'll tell you how to delete the excess emails in the quarantine from the command line (I would tell you but I don't have the info handy).  For comparison's sake, about 4000 emails is the top end of what you can have in a quarantine on an Astaro ASG 220 before the system starts "crawling".

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    hi. i have same problem as tnk.
    could you please tell me how i can delete the excess emails in the quarantine from the command line. please?
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