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Mail Delay when receiving mail from Microsoft Cloud (Office 365)

Hi, we have multiple Sophos UTM and also XGs in place. running very fine except...

...all Mails from Office365 to Sophos are EVERY time delay for 15 minutes.

So I went to mail header and figured out to all mails from Microsoft:

srvvsophos exim-in[8614]: 2021-11-24 18:04:55 1mpvhW-0002Ew-1h Greylisting: Greylisted 40.107.135.43

Every mail from office365 is every time greylisted. They NEVER leave that.

Turning off greylisting in Sophos . All fine.

I will not believe that Office365 cloud is greylisted 24X365...

Any hints?

Best from Berlin

Gernot



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Parents Reply Children
  • Well, Toni, I appreciate that it likely doesn't stop many spams that wouldn't be stopped by the SMTP Proxy's other antispam tools, but I just took a look at a small install and found that more than 2 out of 3 greylisted emails were not resent.

    # zgrep 'Successful greylist retry' /var/log/smtp/2021/11/*|wc -l
    432
    # zgrep 'Greylisted' /var/log/smtp/2021/11/*|wc -l
    1357

    Cheers - Bob

  • This could be a success story or it could be: 2 of 3 emails are lost and could be legit. You never know. Thats the issue with Greylisting. Using a 4xx code to "please retry" could potentially loose you valuable emails.