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Mail Being blocked as SPAM

Hi,

We run a UTM9 (virtual appliance) and have many customers using hardware SG appliances.  This afternoon we have have many reports of email issues, with sending and receiving from a variety of company addresses and gmail.com / hotmail.com domains.

According to the mail manager all of the emails are being dropped as confirmed spam.  Is this a dodgy pattern update?

Internally we are currently on FW 9.601-5 and pattern 161467.

I have switched reject at smtp time to off and emails are now getting quarantined.  Have logged a support call with Sophos via email and am in the phone support queue.

Any one else experiencing this?

Rgds

Asim



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  • I was in an online chat session - they advised me to restart the service 

    /var/mdw/scripts/ctasd_outbound restart
    /var/mdw/scripts/ctasd_inbound restart

    however that didn't make any difference - I was then waiting for them to tell me if I could manually clear the cache to see if that would fix it but the guy disconnected. Waiting in the queue again.

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