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Licensing problem upgrade UTM 110 to SG115w

bfg9000

Hi,

existing customer (UTM110) now bought SG115W + Fullguard for another 36 months.

I went to myutm.sophos.com and upgraded the appliance type from UTM110 to SG115. I could not choose the option 'SG115W' from the dropdown menu!
Then I applied the upgrade key - ok.
License type now says 'sg115'.

I downloaded the license file and tried to apply it to the sg115w which lead to this error: 'Cannot use SG115 license on SG115w device'

Any suggestions?

Best Regards and thank you in advance!

bfg



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  • 0

    I think you should contact your reseller who in turn can contact Sophos directly.

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

  • 0 in reply to apijnappels

    Hi,

    thank you for your reply - unfortunately, I myself have the honour of being the responsible reseller. ;)

    I just spoke to our specialist wholesaler (Infinigate): The problem I encountered (UTM110 can not be upgraded to SG115w via Sophos myutm portal but only to SG115) is a well known problem (at least well known to Sophos ;) ).
    I now have to request an alteration of the license type from SG115 to SG115w via nsglicensing@sophos.com.

    Maybe this information will be helpful to someone else in the future.

    Thanks again and have a good day!

    bfg

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  • 0 in reply to apijnappels

    Hi,

    thank you for your reply - unfortunately, I myself have the honour of being the responsible reseller. ;)

    I just spoke to our specialist wholesaler (Infinigate): The problem I encountered (UTM110 can not be upgraded to SG115w via Sophos myutm portal but only to SG115) is a well known problem (at least well known to Sophos ;) ).
    I now have to request an alteration of the license type from SG115 to SG115w via nsglicensing@sophos.com.

    Maybe this information will be helpful to someone else in the future.

    Thanks again and have a good day!

    bfg

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