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Installation stops at detecting other device.

Hi All,

I am having an issue with installing on my hardware where the process will stop at "Detecting other devices"

I understand that the installer has issues using HDMI thus the monitor was connected using a DisplayPort to VGA adapter.

ISO used was asg-9.351-3.1.iso which installed fine in a VM.

Any suggestions what could be the issue?

Below is the build of my system:

Motherboard: Asus Maximus VIII Gene (Intel I219-V, Z170 Chipset)
CPU: Intel Core i3-6320 @ 3.9 GHz (2 cores, 4 threads)
RAM: 2x Corsair Vengeance LPX 8 GB DDR-2400 | Total 16 GB
NIC: 1x Intel I350T2-V2 (dual port, I350 Ethernet Controller)
1x Intel I350T4-V2 (quad port, I350 Ethernet Controller)

Additionally, the on-board NIC was ignored by the installer for having no name apparently but that is not an issue for me.

Thanks

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0 Dlabun over 10 years ago

You're going to have issues using Displayport as well... You need to use a real VGA port.
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0 EchoN over 10 years ago in reply to Dlabun

Referencing to the following threads, I doubt the DisplayPort is causing the issue as they have succeeded.

UTM 9 and intel NUC successfully installation (bare metal).

Installing Software ASG, Stuck

Sophos UTM Installation Failed - SOLVED!

Any ideas what other possibilities might cause the installation to stop?
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0 Chibana over 10 years ago in reply to EchoN

I'm in the same boat with different hardware:

Gigabyte H110M-S2H-GSM mainboard

16GB RAM (2, 8GB DIMMs)

Intel Core i5-6500

128GB Crucial SSD

I'm installing from USB flash drive (the system does not have a CD/DVD drive).

The system boots to the old Linux Mint OS that's on the SSD. I've disabled everything in the BIOS that isn't needed, which isn't really very much as far as I can tell. I'm using the VGA output. I've tried running "/bin/bootstrap --install", and it fails with a "Bus error" when it gets to the "Detecting other devices" step. I'm guessing that's because the other install screen is still stuck at that step. I don't see what process to kill to get rid of that install, and Cancel doesn't work. Ctrl+C doesn't, either.
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0 Chibana over 10 years ago in reply to Chibana

I've successfully installed CentOS, OPNsense, and pfSense. I guess I'm back to using pfSense as my firewall. I'm not terribly happy about that, but I can't figure out how to get past this issue in the Sophos install. I tried an older version I had (still version 9), and it locked up very early in the install process. I'll have to watch for newer versions of Sophos and see if I can get them installed.
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0 Chibana over 10 years ago in reply to Chibana

I've successfully installed CentOS, OPNsense, and pfSense. I guess I'm back to using pfSense as my firewall. I'm not terribly happy about that, but I can't figure out how to get past this issue in the Sophos install. I tried an older version I had (still version 9), and it locked up very early in the install process. I'll have to watch for newer versions of Sophos and see if I can get them installed.
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0 Chibana over 10 years ago in reply to Chibana

I don't know how I missed the home license of Sophos XG the first time I looked, but I found it when I searched again, and that one worked. I'm not happy about the 6GB RAM limit (my new box has 16GB), but I'm happy to be playing with this new firewall.
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