users cannot connect to the database through Sophos policy then we have to remove them and recreate them again in the group then they start working.

Question

Dear Sir/Madam. 
 
 This is Nabi Momand from Afghanistan Employed with one of the Well-known Bank in Afghanistan which famous in Islamic Banking and getting award for such service. And we are the one who is using your company product in our respective Bank. 
 
 Sir In last few days we are facing an interesting problem with our Sophos Firewall version SG310. And we are using above mentioned firewall in last 1 year since then we haven&rsquo;t faced such problem. 
 And we are using Oracle software for our banking transaction system. Namely Flex Cube and OBIE. And we have created a group for the mentioned software, but once we accidently restart our Sophos firewall since then some of our users cannot connect to the database through Sophos policy then we have to remove them and recreate them again in the group then they start working. 
 
 So we have search to find out if someone ales mighty have such issue but we couldn&rsquo;t reach out the sulotion.so I would like to request one of your Sophos expert to solve this issue for us that our users not to face such problem in the future. 
 Hope we get some guidance and assistance from your experts in sooner time

Ben · Accepted Answer

let me make sure i understood this correctly: you have 2 user groups; 1 group can access the database but not in the internet, 1 group can access the database AND the internet? and the problem is that once you want to allow both database AND internet than nothing can be accessed? 
 Why even use Web Protection for the Database Access? 
 Feel free to send me a PM with a skype or messenger contact, can have a look with Teamviewer. We use a simillar setup at my work place but not with two usersgroups in the webfilter.