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Proper replacement steps for UTM 425 HA failed node

ens
We have an active/passive UTM setup. Master UTM #1 is set to preferred, but it failed, so now #2 is Master.  In the status screen it shows #1 "Dead" and then it has option to "Remove Node".

We have the replacement UTM with newest firmware and set to factory default and will upgrade existing master to match firmware before we plug things in.

Does anyone know the best way to go about replacing the failed unit?  Support said we had to IP it and upload a license key file, but we don't think that's correct.

We have to travel a distance to do this, so time's limited.  Should "remove node" be instigated before we plug in replacement unit?  What else should we do?

Thanks,
ENS


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  • 0
    Support said we had to IP it and upload a license key file, but we don't think that's correct.
    You are correct, whomever you worked with in Support is lacking in basic knowledge.  Nothing should need to be configured on the new unit manually, all settings and license information will be copied over from the Master.

    Set the current Master (non-dead UTM) as preferred master.  Remove Node.  Plug in the new unit.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
Reply
  • 0
    Support said we had to IP it and upload a license key file, but we don't think that's correct.
    You are correct, whomever you worked with in Support is lacking in basic knowledge.  Nothing should need to be configured on the new unit manually, all settings and license information will be copied over from the Master.

    Set the current Master (non-dead UTM) as preferred master.  Remove Node.  Plug in the new unit.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
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