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Home License Expiring - Can't Update

Kurso
Hi all,

I started to take the 'license expiring' warning seriously this morning since I have 7 days left. The problem I ran into is I don't see an option to extend/renew/update the existing license.

All I could find is a way to create a new license which disabled all the useful features of UTM (network, email, and web protect, etc...)

Does the home license no longer include these features? Or am I just renewing the home license in the wrong way?


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  • 0
    You have to delete your old Home license in MyUtm portal and to generate a new one.
  • 0 in reply to vilic
    You have to delete your old Home license in MyUtm portal and to generate a new one.


    I did create a new license but the license it generated had all features other than 'Endpoint Antivirus' disabled.
  • 0
    You created an essentials license. You have to delete your current home license in MyUTM. Afterwards there will be a button to create a new one.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to Kurso
    I couldn't reproduce the problem, just deleted and created new Home license in my account:

  • 0 in reply to scorpionking
    You created an essentials license. You have to delete your current home license in MyUTM. Afterwards there will be a button to create a new one.


    Great, thanks!
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