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Update failure und WAF-AV not working

Hi there!
A tiny UTM120 is making trouble after trying to install the actual firmware.
In the SUM the UTM-update state ist marked as failed, and the u2date-log shows the attached message.
Since we tried the update, WAF was not working until I deactivated AV-scanning in the FW-Profile.

Does anybody has an idea?

Unfortunately the Client is 600km away;-)) an I want to avoid the journey as well as acivating to spare-utm with the 9.1-firmware.

Thanx in advance

=============================================
2015:07:01-08:12:03 smc audld[28700]: no HA system or cluster node
2015:07:01-08:12:03 smc audld[28700]: Starting Up2Date Package Downloader
2015:07:01-08:12:07 smc audld[28700]: patch up2date possible
2015:07:01-08:12:21 smc audld[28700]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2015:07:01-08:12:21 smc audld[28700]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="avira3"
2015:07:01-08:12:21 smc audld[28700]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="savi"
2015:07:01-08:12:22 smc auisys[28817]: no HA system or cluster node
2015:07:01-08:12:22 smc auisys[28817]: waiting for db_verify to return (30 seconds max)
2015:07:01-08:12:25 smc auisys[28817]: not cleaning /var/up2date/sys-install in --nosys mode
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/aptp-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/avira3-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/cadata-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/clvbrowser-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/geoip-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/ipsbundle-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/man9-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/ohelp9-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/owaspcrs-install'
2015:07:01-08:12:25 smc auisys[28817]: removing '/var/up2date/savi-install'
2015:07:01-08:12:25 smc auisys[28817]: Starting Up2Date Package Installer
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: No suitable packages of type  found, skipping
2015:07:01-08:12:25 smc auisys[28817]: Install u2d packages
2015:07:01-08:12:25 smc auisys[28817]: Starting installing up2date packages for type 'avira3'
2015:07:01-08:12:26 smc auisys[28817]: no u2d-avira3 RPM installed
2015:07:01-08:12:26 smc auisys[28817]: Installing up2date package: /var/up2date/avira3/u2d-avira3-9.10962-10982.patch.tgz.gpg
2015:07:01-08:12:26 smc auisys[28817]: Verifying up2date package signature
2015:07:01-08:12:26 smc auisys[28817]: Unpacking installation instructions
2015:07:01-08:12:26 smc auisys[28817]: parsing installation instructions
2015:07:01-08:12:26 smc auisys[28817]: This is a patch. Setting required_version to 9.10962
2015:07:01-08:12:26 smc auisys[28817]: >=========================================================================
2015:07:01-08:12:26 smc auisys[28817]: You are currently running Version 0.0, but Version 9.10962 is required for this up2date package.
2015:07:01-08:12:26 smc auisys[28817]:
2015:07:01-08:12:26 smc auisys[28817]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2015:07:01-08:12:26 smc auisys[28817]:  2. Modules::Auisys::Installer::Systemstep::install:149() /Modules/Auisys/Installer/Systemstep.pm
2015:07:01-08:12:26 smc auisys[28817]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:07:01-08:12:26 smc auisys[28817]:  4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:07:01-08:12:26 smc auisys[28817]:  5. main::main:300() auisys.pl
2015:07:01-08:12:26 smc auisys[28817]:  6. main::top-level:35() auisys.pl
2015:07:01-08:12:26 smc auisys[28817]: |=========================================================================
2015:07:01-08:12:26 smc auisys[28817]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.10962  current version: 0.0" status="failed" action="install" package="avira3"
2015:07:01-08:12:26 smc auisys[28817]:
2015:07:01-08:12:26 smc auisys[28817]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
2015:07:01-08:12:26 smc auisys[28817]:  2. Modules::Auisys::Installer::Systemstep::install:152() /Modules/Auisys/Installer/Systemstep.pm
2015:07:01-08:12:26 smc auisys[28817]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:07:01-08:12:26 smc auisys[28817]:  4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:07:01-08:12:26 smc auisys[28817]:  5. main::main:300() auisys.pl
2015:07:01-08:12:26 smc auisys[28817]:  6. main::top-level:35() auisys.pl
2015:07:01-08:12:26 smc auisys[28817]:
2015:07:01-08:12:26 smc auisys[28817]: Starting installing up2date packages for type 'savi'
2015:07:01-08:12:27 smc auisys[28817]: Installing up2date package: /var/up2date/savi/u2d-savi-9.7495-7515.patch.tgz.gpg
2015:07:01-08:12:27 smc auisys[28817]: Verifying up2date package signature
2015:07:01-08:12:27 smc auisys[28817]: Unpacking installation instructions
2015:07:01-08:12:27 smc auisys[28817]: parsing installation instructions
2015:07:01-08:12:27 smc auisys[28817]: This is a patch. Setting required_version to 9.7495
2015:07:01-08:12:27 smc auisys[28817]: >=========================================================================
2015:07:01-08:12:27 smc auisys[28817]: You are currently running Version 9.7489, but Version 9.7495 is required for this up2date package.
2015:07:01-08:12:27 smc auisys[28817]:
2015:07:01-08:12:27 smc auisys[28817]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2015:07:01-08:12:27 smc auisys[28817]:  2. Modules::Auisys::Installer::Systemstep::install:149() /Modules/Auisys/Installer/Systemstep.pm
2015:07:01-08:12:27 smc auisys[28817]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:07:01-08:12:27 smc auisys[28817]:  4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:07:01-08:12:27 smc auisys[28817]:  5. main::main:300() auisys.pl
2015:07:01-08:12:27 smc auisys[28817]:  6. main::top-level:35() auisys.pl
2015:07:01-08:12:27 smc auisys[28817]: |=========================================================================
2015:07:01-08:12:27 smc auisys[28817]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.7495  current version: 9.7489" status="failed" action="install" package="savi"
2015:07:01-08:12:27 smc auisys[28817]:
2015:07:01-08:12:27 smc auisys[28817]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
2015:07:01-08:12:27 smc auisys[28817]:  2. Modules::Auisys::Installer::Systemstep::install:152() /Modules/Auisys/Installer/Systemstep.pm
2015:07:01-08:12:27 smc auisys[28817]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:07:01-08:12:27 smc auisys[28817]:  4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:07:01-08:12:27 smc auisys[28817]:  5. main::main:300() auisys.pl
2015:07:01-08:12:27 smc auisys[28817]:  6. main::top-level:35() auisys.pl
2015:07:01-08:12:28 smc auisys[28817]: |=========================================================================
2015:07:01-08:12:28 smc auisys[28817]: A serious error occured during installation! (40)
2015:07:01-08:12:28 smc auisys[28817]:
2015:07:01-08:12:28 smc auisys[28817]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2015:07:01-08:12:28 smc auisys[28817]:  2. main::main:310() auisys.pl
2015:07:01-08:12:28 smc auisys[28817]:  3. main::top-level:35() auisys.pl

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0 jkontny over 9 years ago

Sorry, I forgot to append an other important hint:
========================================

2015:07:01-00:02:32 smc auisys[13537]: Installing up2date package: /var/up2date/aptp/u2d-aptp-9.8749.tgz.gpg
2015:07:01-00:02:32 smc auisys[13537]: Verifying up2date package signature
2015:07:01-00:02:33 smc auisys[13537]: Unpacking installation instructions
2015:07:01-00:02:33 smc auisys[13537]: parsing installation instructions
2015:07:01-00:02:33 smc auisys[13537]: Unpacking up2date package container
2015:07:01-00:02:34 smc auisys[13537]: Running pre-installation checks
2015:07:01-00:02:35 smc auisys[13537]: Starting up2date package installation
2015:07:01-00:02:44 smc auisys[13537]: >=========================================================================
2015:07:01-00:02:44 smc auisys[13537]: Failed installing RPM (command: 'rpm -U /var/up2date/aptp-install/u2d-aptp-9.8749/rpms/u2d-aptp-9-8749.i686.rpm')
2015:07:01-00:02:44 smc auisys[13537]:
2015:07:01-00:02:44 smc auisys[13537]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2015:07:01-00:02:44 smc auisys[13537]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1242() /Modules/Auisys/Legacy/Systemstep.pm
2015:07:01-00:02:44 smc auisys[13537]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
2015:07:01-00:02:44 smc auisys[13537]:  4. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:07:01-00:02:44 smc auisys[13537]:  5. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:07:01-00:02:44 smc auisys[13537]:  6. main::main:300() auisys.pl
2015:07:01-00:02:44 smc auisys[13537]:  7. main::top-level:35() auisys.pl
2015:07:01-00:02:44 smc auisys[13537]: |=========================================================================
2015:07:01-00:02:44 smc auisys[13537]: Error details:
2015:07:01-00:02:44 smc auisys[13537]:  (stdout):$VAR1 = [];
2015:07:01-00:02:44 smc auisys[13537]:  (stderr):$VAR1 = [
2015:07:01-00:02:44 smc auisys[13537]:           'error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found
2015:07:01-00:02:44 smc auisys[13537]: ',
2015:07:01-00:02:44 smc auisys[13537]:           'error: error(-30987) getting "" records from Requireversion index
2015:07:01-00:02:44 smc auisys[13537]: ',
2015:07:01-00:02:44 smc auisys[13537]:           'error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found
2015:07:01-00:02:44 smc auisys[13537]: ',
2015:07:01-00:02:44 smc auisys[13537]:           'error: error(-30987) getting "" records from Requireversion index
2015:07:01-00:02:44 smc auisys[13537]: '
2015:07:01-00:02:44 smc auisys[13537]:
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0 jkontny over 9 years ago

Sorry, I forgot to append an other important hint:
========================================

2015:07:01-00:02:32 smc auisys[13537]: Installing up2date package: /var/up2date/aptp/u2d-aptp-9.8749.tgz.gpg
2015:07:01-00:02:32 smc auisys[13537]: Verifying up2date package signature
2015:07:01-00:02:33 smc auisys[13537]: Unpacking installation instructions
2015:07:01-00:02:33 smc auisys[13537]: parsing installation instructions
2015:07:01-00:02:33 smc auisys[13537]: Unpacking up2date package container
2015:07:01-00:02:34 smc auisys[13537]: Running pre-installation checks
2015:07:01-00:02:35 smc auisys[13537]: Starting up2date package installation
2015:07:01-00:02:44 smc auisys[13537]: >=========================================================================
2015:07:01-00:02:44 smc auisys[13537]: Failed installing RPM (command: 'rpm -U /var/up2date/aptp-install/u2d-aptp-9.8749/rpms/u2d-aptp-9-8749.i686.rpm')
2015:07:01-00:02:44 smc auisys[13537]:
2015:07:01-00:02:44 smc auisys[13537]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2015:07:01-00:02:44 smc auisys[13537]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1242() /Modules/Auisys/Legacy/Systemstep.pm
2015:07:01-00:02:44 smc auisys[13537]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
2015:07:01-00:02:44 smc auisys[13537]:  4. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:07:01-00:02:44 smc auisys[13537]:  5. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:07:01-00:02:44 smc auisys[13537]:  6. main::main:300() auisys.pl
2015:07:01-00:02:44 smc auisys[13537]:  7. main::top-level:35() auisys.pl
2015:07:01-00:02:44 smc auisys[13537]: |=========================================================================
2015:07:01-00:02:44 smc auisys[13537]: Error details:
2015:07:01-00:02:44 smc auisys[13537]:  (stdout):$VAR1 = [];
2015:07:01-00:02:44 smc auisys[13537]:  (stderr):$VAR1 = [
2015:07:01-00:02:44 smc auisys[13537]:           'error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found
2015:07:01-00:02:44 smc auisys[13537]: ',
2015:07:01-00:02:44 smc auisys[13537]:           'error: error(-30987) getting "" records from Requireversion index
2015:07:01-00:02:44 smc auisys[13537]: ',
2015:07:01-00:02:44 smc auisys[13537]:           'error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found
2015:07:01-00:02:44 smc auisys[13537]: ',
2015:07:01-00:02:44 smc auisys[13537]:           'error: error(-30987) getting "" records from Requireversion index
2015:07:01-00:02:44 smc auisys[13537]: '
2015:07:01-00:02:44 smc auisys[13537]:
Cancel
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