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UTM 120 No firmware updates - No valid license?

itadm
Hi,

I have noticed that our recently purchased UTM 120 does not receive new firmwares. Pattern updates work well but the firmware download settings are greyed out.

Looking into logs "Up2Date messages" I found the entry below.

Any ideas?

Thanks in advance
Michael

2015:04:15-12:39:03 xyz audld[14199]: Starting Up2Date Package Downloader
2015:04:15-12:39:03 xyz audld[14199]: >=========================================================================
2015:04:15-12:39:03 xyz audld[14199]: id="3713" severity="error" sys="system" sub="up2date" name="Fatal: no valid license found, disabling system up2date"
2015:04:15-12:39:03 xyz audld[14199]: 
2015:04:15-12:39:03 xyz audld[14199]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
2015:04:15-12:39:03 xyz audld[14199]:  2. Modules::Audld::SystemAttributes::_get_license:104() /Modules/Audld/SystemAttributes.pm
2015:04:15-12:39:03 xyz audld[14199]:  3. Modules::Audld::SystemAttributes::get:49() /Modules/Audld/SystemAttributes.pm
2015:04:15-12:39:03 xyz audld[14199]:  4. main::main:100() audld.pl
2015:04:15-12:39:03 xyz audld[14199]:  5. main::top-level:40() audld.pl
2015:04:15-12:39:05 xyz audld[14199]: 


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Parents
  • 0
    You need to upload the appropriate files.
    All update packages are named "u2d-sys-9.-.tgz.gpg".
    You have to upload all updates in the chain, they depend on each other.

    Example:
    You're currently on 9.212003 and want to go to 9.310011. You have to upload these packages:
    u2d-sys-9.212003-304009.tgz.gpg
    u2d-sys-9.304009-305004.tgz.gpg
    u2d-sys-9.305004-306006.tgz.gpg
    u2d-sys-9.306006-307006.tgz.gpg
    u2d-sys-9.307006-308016.tgz.gpg
    u2d-sys-9.308016-309003.tgz.gpg
    u2d-sys-9.309003-310011.tgz.gpg

    Then wait some minutes until all packages are displaying on the "Overview" tab. An hit the update to lates firmware button.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Reply
  • 0
    You need to upload the appropriate files.
    All update packages are named "u2d-sys-9.-.tgz.gpg".
    You have to upload all updates in the chain, they depend on each other.

    Example:
    You're currently on 9.212003 and want to go to 9.310011. You have to upload these packages:
    u2d-sys-9.212003-304009.tgz.gpg
    u2d-sys-9.304009-305004.tgz.gpg
    u2d-sys-9.305004-306006.tgz.gpg
    u2d-sys-9.306006-307006.tgz.gpg
    u2d-sys-9.307006-308016.tgz.gpg
    u2d-sys-9.308016-309003.tgz.gpg
    u2d-sys-9.309003-310011.tgz.gpg

    Then wait some minutes until all packages are displaying on the "Overview" tab. An hit the update to lates firmware button.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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