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UTM 120 No firmware updates - No valid license?

itadm
Hi,

I have noticed that our recently purchased UTM 120 does not receive new firmwares. Pattern updates work well but the firmware download settings are greyed out.

Looking into logs "Up2Date messages" I found the entry below.

Any ideas?

Thanks in advance
Michael

2015:04:15-12:39:03 xyz audld[14199]: Starting Up2Date Package Downloader
2015:04:15-12:39:03 xyz audld[14199]: >=========================================================================
2015:04:15-12:39:03 xyz audld[14199]: id="3713" severity="error" sys="system" sub="up2date" name="Fatal: no valid license found, disabling system up2date"
2015:04:15-12:39:03 xyz audld[14199]: 
2015:04:15-12:39:03 xyz audld[14199]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
2015:04:15-12:39:03 xyz audld[14199]:  2. Modules::Audld::SystemAttributes::_get_license:104() /Modules/Audld/SystemAttributes.pm
2015:04:15-12:39:03 xyz audld[14199]:  3. Modules::Audld::SystemAttributes::get:49() /Modules/Audld/SystemAttributes.pm
2015:04:15-12:39:03 xyz audld[14199]:  4. main::main:100() audld.pl
2015:04:15-12:39:03 xyz audld[14199]:  5. main::top-level:40() audld.pl
2015:04:15-12:39:05 xyz audld[14199]: 


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  • 0
    Hi and welcome.

    What does the Management -> Licensing tab in WebAdmin say?
    Which license did you purchase?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to scorpionking
    Hi,

    thanks for the fast reply.
    We purchased it without any subscriptions.
    Therefore all it has is the base functionality.
    Is this the reason? Does base functionality not include firmware updates?

    If so what would be the minimum license to purchase if all we need are the security updates and base functionality?

    Regards
    Michael
Reply
  • 0 in reply to scorpionking
    Hi,

    thanks for the fast reply.
    We purchased it without any subscriptions.
    Therefore all it has is the base functionality.
    Is this the reason? Does base functionality not include firmware updates?

    If so what would be the minimum license to purchase if all we need are the security updates and base functionality?

    Regards
    Michael
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