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Licensing/activating new appliance?

Had an SG125 appliance on demo and have now purchased for a client.  We have received the Sophos License Schedule and the only info it has is the license number - L000******.

When I follow the getting started directions and go to the UTM portal to create a new license the only license info that it will accept is an activation code - ACT-******x-yyyyyyyyy.

Demo license has expired and a new license file will be required to access the appliance.  When I received a demo extension sales had to e-mail the license file for me to import.

Do I need to receive another license file from sales or support or do I need an activation file?  This licensing/activation process does not seem very well documented or maybe I am missing something simple.  I called support and left a message but have not heard back from them.  Thanks in advance for any insight.

Ron


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