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up2date package error

cbergamo
Hello. I have a Sophos UTM SG230 and the last week it update to firmware 9.310 version. after that I have an error from up2date and the duble scan function not working.
The error is:

2015:04:09-13:31:01 SOPHOSUTM audld[17515]: no HA system or cluster node
2015:04:09-13:31:01 SOPHOSUTM audld[17515]: Starting Up2Date Package Downloader
2015:04:09-13:31:02 SOPHOSUTM audld[17515]: patch up2date possible
2015:04:09-13:31:08 SOPHOSUTM audld[17515]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2015:04:09-13:31:08 SOPHOSUTM audld[17515]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="savi"
2015:04:09-13:31:16 SOPHOSUTM audld[17515]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="aptp"
2015:04:09-13:31:16 SOPHOSUTM auisys[17550]: no HA system or cluster node
2015:04:09-13:31:16 SOPHOSUTM auisys[17550]: waiting for db_verify to return (30 seconds max)
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: not cleaning /var/up2date/sys-install in --nosys mode
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: removing '/var/up2date/aptp-install'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: removing '/var/up2date/avira3-install'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: removing '/var/up2date/geoip-install'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: removing '/var/up2date/ipsbundle-install'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: removing '/var/up2date/man9-install'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: removing '/var/up2date/ohelp9-install'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: removing '/var/up2date/savi-install'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Starting Up2Date Package Installer
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: No suitable packages of type  found, skipping
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: No suitable packages of type  found, skipping
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: No suitable packages of type  found, skipping
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: No suitable packages of type  found, skipping
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: No suitable packages of type  found, skipping
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Install u2d packages 
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Starting installing up2date packages for type 'aptp'
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Installing up2date package: /var/up2date/aptp/u2d-aptp-9.6823.tgz.gpg
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Verifying up2date package signature
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Unpacking installation instructions
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: parsing installation instructions
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Unpacking up2date package container
2015:04:09-13:31:17 SOPHOSUTM auisys[17550]: Running pre-installation checks
2015:04:09-13:31:18 SOPHOSUTM auisys[17550]: Package u2d-aptp-9-6823.i686.rpm is already installed, skipping
2015:04:09-13:31:18 SOPHOSUTM auisys[17550]: Starting up2date package installation
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: id="371Z" severity="info" sys="system" sub="up2date" name="Successfully installed Up2Date package" status="success" action="install" package_version="9.6823" package="aptp"
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: [INFO-306] New Pattern Up2Dates installed
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: Install u2d packages 
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: Starting installing up2date packages for type 'savi'
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: Installing up2date package: /var/up2date/savi/u2d-savi-9.7013-7014.patch.tgz.gpg
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: Verifying up2date package signature
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: Unpacking installation instructions
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: parsing installation instructions
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: This is a patch. Setting required_version to 9.7013
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: >=========================================================================
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: You are currently running Version 9.7002, but Version 9.7013 is required for this up2date package.
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: 
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  2. Modules::Auisys::Installer::Systemstep::install:149() /Modules/Auisys/Installer/Systemstep.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  5. main::main:300() auisys.pl
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  6. main::top-level:35() auisys.pl
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: |=========================================================================
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.7013  current version: 9.7002" status="failed" action="install" package="savi"
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]: 
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  2. Modules::Auisys::Installer::Systemstep::install:152() /Modules/Auisys/Installer/Systemstep.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  5. main::main:300() auisys.pl
2015:04:09-13:31:28 SOPHOSUTM auisys[17550]:  6. main::top-level:35() auisys.pl
2015:04:09-13:31:29 SOPHOSUTM auisys[17550]: |=========================================================================
2015:04:09-13:31:29 SOPHOSUTM auisys[17550]: A serious error occured during installation! (20)
2015:04:09-13:31:29 SOPHOSUTM auisys[17550]: 
2015:04:09-13:31:29 SOPHOSUTM auisys[17550]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2015:04:09-13:31:29 SOPHOSUTM auisys[17550]:  2. main::main:310() auisys.pl
2015:04:09-13:31:29 SOPHOSUTM auisys[17550]:  3. main::top-level:35() auisys.pl



 I have install the last patch 9.310-11 but error persist.
Any idea to solve?
Thanks


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  • 0
    Hi, cbergamo, and welcome to the User BB!

    I haven't tried the following before, but I think it should work.  Please let us know your results.  As root at the command line:

    cd /var/up2date/sys
    rm *
    cd /var/up2date/savi-install
    rm *
    cd /root
    /sbin/audld.plx --nosys --trigger


    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Thanks Bob. I try your solution but nothing.
    Any other idea?


    2015:04:11-07:55:01 SOPHOSUTM audld[9075]: no HA system or cluster node
    2015:04:11-07:55:01 SOPHOSUTM audld[9075]: Starting Up2Date Package Downloader
    2015:04:11-07:55:01 SOPHOSUTM audld[9075]: patch up2date possible
    2015:04:11-07:55:05 SOPHOSUTM audld[9075]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2015:04:11-07:55:05 SOPHOSUTM audld[9075]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="savi"
    2015:04:11-07:55:12 SOPHOSUTM audld[9075]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="aptp"
    2015:04:11-07:55:13 SOPHOSUTM auisys[9144]: no HA system or cluster node
    2015:04:11-07:55:13 SOPHOSUTM auisys[9144]: waiting for db_verify to return (30 seconds max)
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: not cleaning /var/up2date/sys-install in --nosys mode
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: removing '/var/up2date/aptp-install'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: removing '/var/up2date/avira3-install'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: removing '/var/up2date/geoip-install'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: removing '/var/up2date/ipsbundle-install'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: removing '/var/up2date/man9-install'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: removing '/var/up2date/ohelp9-install'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: removing '/var/up2date/savi-install'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Starting Up2Date Package Installer
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: No suitable packages of type  found, skipping
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: No suitable packages of type  found, skipping
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: No suitable packages of type  found, skipping
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: No suitable packages of type  found, skipping
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: No suitable packages of type  found, skipping
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Install u2d packages 
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Starting installing up2date packages for type 'aptp'
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Installing up2date package: /var/up2date/aptp/u2d-aptp-9.6864.tgz.gpg
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Verifying up2date package signature
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Unpacking installation instructions
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: parsing installation instructions
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Unpacking up2date package container
    2015:04:11-07:55:14 SOPHOSUTM auisys[9144]: Running pre-installation checks
    2015:04:11-07:55:15 SOPHOSUTM auisys[9144]: Starting up2date package installation
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: >=========================================================================
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: Failed installing RPM (command: 'rpm -U /var/up2date/aptp-install/u2d-aptp-9.6864/rpms/u2d-aptp-9-6864.i686.rpm')
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1242() /Modules/Auisys/Legacy/Systemstep.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  4. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  5. Modules::Auisys::QueueIterator:rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  6. main::main:300() auisys.pl
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  7. main::top-level:35() auisys.pl
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: |=========================================================================
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: Error details:
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  (stdout):$VAR1 = [];
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  (stderr):$VAR1 = [
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:           'error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: ',
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:           'error: error(-30987) getting "" records from Requireversion index
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: ',
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:           'error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: ',
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:           'error: error(-30987) getting "" records from Requireversion index
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: '
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:         ];
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1243() /Modules/Auisys/Legacy/Systemstep.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  4. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  5. Modules::Auisys::QueueIterator:rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  6. main::main:300() auisys.pl
    2015:04:11-07:55:20 SOPHOSUTM auisys[9144]:  7. main::top-level:35() auisys.pl
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: |=========================================================================
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: Errors during the installation detected, NOT setting new version
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1269() /Modules/Auisys/Legacy/Systemstep.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  4. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  5. Modules::Auisys::QueueIterator:rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  6. main::main:300() auisys.pl
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  7. main::top-level:35() auisys.pl
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: |=========================================================================
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: Errors during the package installation, installation failed (10)" status="failed" action="install" code="10" package="aptp"
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  2. Modules::Auisys::Installer::Systemstep::install:246() /Modules/Auisys/Installer/Systemstep.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  4. Modules::Auisys::QueueIterator:rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  5. main::main:300() auisys.pl
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]:  6. main::top-level:35() auisys.pl
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: Starting installing up2date packages for type 'savi'
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: Installing up2date package: /var/up2date/savi/u2d-savi-9.7005-7025.patch.tgz.gpg
    2015:04:11-07:55:27 SOPHOSUTM auisys[9144]: Verifying up2date package signature
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: Unpacking installation instructions
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: parsing installation instructions
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: This is a patch. Setting required_version to 9.7005
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: >=========================================================================
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: You are currently running Version 9.7002, but Version 9.7005 is required for this up2date package.
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  2. Modules::Auisys::Installer::Systemstep::install:149() /Modules/Auisys/Installer/Systemstep.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  4. Modules::Auisys::QueueIterator:rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  5. main::main:300() auisys.pl
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  6. main::top-level:35() auisys.pl
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: |=========================================================================
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.7005  current version: 9.7002" status="failed" action="install" package="savi"
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  2. Modules::Auisys::Installer::Systemstep::install:152() /Modules/Auisys/Installer/Systemstep.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  3. Modules::Auisys::Up2DatePackages::install:143() /Modules/Auisys/Up2DatePackages.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  4. Modules::Auisys::QueueIterator:rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  5. main::main:300() auisys.pl
    2015:04:11-07:55:28 SOPHOSUTM auisys[9144]:  6. main::top-level:35() auisys.pl
    2015:04:11-07:55:29 SOPHOSUTM auisys[9144]: |=========================================================================
    2015:04:11-07:55:29 SOPHOSUTM auisys[9144]: A serious error occured during installation! (90)
    2015:04:11-07:55:29 SOPHOSUTM auisys[9144]: 
    2015:04:11-07:55:29 SOPHOSUTM auisys[9144]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
    2015:04:11-07:55:29 SOPHOSUTM auisys[9144]:  2. main::main:310() auisys.pl
    2015:04:11-07:55:29 SOPHOSUTM auisys[9144]:  3. main::top-level:35() auisys.pl
  • 0
    Good Moning. Yesterday the SMTP proxy stopped working. [:(]
     
    To solve problem I downgrade firmware with ISO Sophos 9.306 and after that install all updates. Now the firmware version is 9.310-11 and all working good.
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