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Up2Date Problem 9.211-3 ->

Hi,
we have 2 software sophos in ha (master/slave) and since a couple of days 9.211-3 version.

I manually downloaded and added the packages till 9.307.

Trying to update the version, the u2d process fails:

2015:02:18-06:52:14 Vierer-Firewall-1 auisys[1890]: Installing up2date package file '/var/up2date//sys/u2d-sys-9.300005-301002.tgz.gpg' 
2015:02:18-06:52:15 Vierer-Firewall-1 auisys[1890]: Verifying up2date package signature 
2015:02:18-06:52:15 Vierer-Firewall-1 auisys[1890]: Unpacking installation instructions 
2015:02:18-06:52:16 Vierer-Firewall-1 auisys[1890]: >========================================================================= 
2015:02:18-06:52:16 Vierer-Firewall-1 auisys[1890]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.300005  current version: 9.211003" status="failed" action="install" package="sys" 
2015:02:18-06:52:16 Vierer-Firewall-1 auisys[1890]: 
2015:02:18-06:52:16 Vierer-Firewall-1 auisys[1890]: 1. main::alf:75() auisys.pl 
2015:02:18-06:52:16 Vierer-Firewall-1 auisys[1890]: 2. main:[:P]erform_work:1068() auisys.pl 
2015:02:18-06:52:16 Vierer-Firewall-1 auisys[1890]: 3. main::auisys_prepare_and_work:560() auisys.pl


It keeps on trying every couple of minutes.

I deleted the uploaded files from /var/up2date/sys directory, so that it seems, the retries have stopped.

1) What would be the correct way to get from 9.211-3 to 9.3x?
2) Why is the package 9.211-3 on sophos ftp server dated to 16th Feb 2015?
  Did we download a buggy version? Do we have to "reload" 9.211-3 again?
  And if yes, how?

THX
Raymond


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  • Raymond, I think you should get the reseller and Sophos Support involved.

    If you do want to pursue this now, I would change the 'Firmware download interval' to "Manual" before trying anything.  Then go to the shell on both Master and Slave to check that /var/up2date/sys is empty and that the version command returns the same result on both.   Finally,follow the steps in #2 above.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hello .

    I have a same trouble. My appliances (525) is in 9.211-3 version, but on Updtaes not apperar the 9.3 Update available..

    Thanks
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