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up2date troubles

jhusted

2014:12:29-08:07:02 BSCU2A audld[7390]: 1. main::run:194() audld.pl
2014:12:29-08:07:02 BSCU2A audld[7390]: 2. main::top-level:27() audld.pl
2014:12:29-08:07:08 BSCU2A audld[7138]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="sys"
2014:12:29-08:07:09 BSCU2A auisys[7407]: Starting Up2Date Package Installer
2014:12:29-08:07:09 BSCU2A auisys[7407]: Searching for available up2date packages for type 'sys'
2014:12:29-08:07:09 BSCU2A auisys[7407]: Installing up2date package file '/var/up2date//sys/u2d-sys-9.209008-210020.tgz.gpg'
2014:12:29-08:07:10 BSCU2A auisys[7407]: Verifying up2date package signature
2014:12:29-08:07:10 BSCU2A audld[7138]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="man9"
2014:12:29-08:07:11 BSCU2A audld[7138]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="geoip"
2014:12:29-08:07:20 BSCU2A auisys[7407]: Unpacking installation instructions
2014:12:29-08:07:23 BSCU2A auisys[7407]: Unpacking up2date package container
2014:12:29-08:07:26 BSCU2A auisys[7407]: Running pre-installation checks
2014:12:29-08:07:29 BSCU2A auisys[7407]: Package libaviraglue-9.20-3.g76595be.i686.rpm is already installed, skipping
2014:12:29-08:07:30 BSCU2A auisys[7407]: Package libopenssl1_0_0-1.0.1j-1.gddc1804.i686.rpm is already installed, skipping
2014:12:29-08:07:30 BSCU2A auisys[7407]: Package libopenssl1_0_0_httpproxy-1.0.1j-1.gddc1804.i686.rpm is already installed, skipping
2014:12:29-08:07:30 BSCU2A auisys[7407]: Package cm-nextgen-agent-9.20-45.g7830967.i686.rpm is already installed, skipping
2014:12:29-08:07:30 BSCU2A auisys[7407]: Package firmware-wifi-9300-0.180461091.g94e5548.rb1.i586.rpm is already installed, skipping
2014:12:29-08:07:30 BSCU2A auisys[7407]: Package modformhardening-9.20-173.gad1d078.i686.rpm is already installed, skipping
2014:12:29-08:07:31 BSCU2A auisys[7407]: Package modreverseauth-9.20-149.gfedf026.i686.rpm is already installed, skipping
2014:12:29-08:07:31 BSCU2A auisys[7407]: Package openssl-1.0.1j-1.gddc1804.i686.rpm is already installed, skipping
2014:12:29-08:07:31 BSCU2A auisys[7407]: Package p0f-3.07b-8.g55b53f9.i686.rpm is already installed, skipping
2014:12:29-08:07:31 BSCU2A auisys[7407]: Package perf-tools-3.8.13.27-44.ga69a590.i686.rpm is already installed, skipping
2014:12:29-08:07:31 BSCU2A auisys[7407]: Package postgresql92-9.2.9-1.g0c4287a.rb1.i686.rpm is already installed, skipping
2014:12:29-08:07:32 BSCU2A auisys[7407]: Package red-firmware2-3057-0.gc7e7ee3.noarch.rpm is already installed, skipping
2014:12:29-08:07:32 BSCU2A auisys[7407]: Package samba-3.6.22-2.g46dfc24.i686.rpm is already installed, skipping
2014:12:29-08:07:32 BSCU2A auisys[7407]: Package ulogd-2.1.0-100.g834e524.i686.rpm is already installed, skipping
2014:12:29-08:07:33 BSCU2A auisys[7407]: Package ep-reporting-c-9.20-42.g1564146.i686.rpm is already installed, skipping
2014:12:29-08:07:33 BSCU2A auisys[7407]: Package ep-reporting-resources-9.20-65.g85b1cb6.i686.rpm is already installed, skipping
2014:12:29-08:07:33 BSCU2A auisys[7407]: Package ep-aua-9.20-67.g286c591.i686.rpm is already installed, skipping
2014:12:29-08:07:33 BSCU2A auisys[7407]: Not installing optional ep-branding-ASG-afg
2014:12:29-08:07:34 BSCU2A auisys[7407]: Not installing optional ep-branding-ASG-ang
2014:12:29-08:07:34 BSCU2A auisys[7407]: Package ep-branding-ASG-asg-9.20-19.gce57bb5.noarch.rpm is already installed, skipping
2014:12:29-08:07:34 BSCU2A auisys[7407]: Not installing optional ep-branding-ASG-atg
2014:12:29-08:07:35 BSCU2A auisys[7407]: Not installing optional ep-branding-ASG-aug
2014:12:29-08:07:35 BSCU2A auisys[7407]: Package ep-confd-tools-9.20-554.g19d0413.i686.rpm is already installed, skipping
2014:12:29-08:07:36 BSCU2A auisys[7407]: Package ep-endpoint-0.5-0.178898192.g2e0921c.i686.rpm is already installed, skipping
2014:12:29-08:07:36 BSCU2A auisys[7407]: Package ep-epsecd-9.20-12.g081e6a1.i686.rpm is already installed, skipping
2014:12:29-08:07:36 BSCU2A auisys[7407]: Package ep-ha-9.20-11.g60985a0.i686.rpm is already installed, skipping
2014:12:29-08:07:37 BSCU2A auisys[7407]: Not installing optional ep-localization-afg
2014:12:29-08:07:37 BSCU2A auisys[7407]: Not installing optional ep-localization-ang
2014:12:29-08:07:38 BSCU2A auisys[7407]: Not installing optional ep-localization-asg
2014:12:29-08:07:38 BSCU2A auisys[7407]: Not installing optional ep-localization-atg
2014:12:29-08:07:39 BSCU2A auisys[7407]: Not installing optional ep-localization-aug
2014:12:29-08:07:43 BSCU2A auisys[7407]: Not installing optional kernel-smp
2014:12:29-08:07:44 BSCU2A auisys[7407]: Creating automatic configuration backup
2014:12:29-08:07:47 BSCU2A auisys[7407]: Starting up2date package installation
2014:12:29-08:07:48 BSCU2A auisys[7407]: >=========================================================================
2014:12:29-08:07:48 BSCU2A auisys[7407]: Failed testing RPM installation (command: 'rpm --test -U --nodeps /var/up2date//sys-install/u2d-sys-9.210020/rpms/ep-reporting-9.20-65.g85b1cb6.i686.rpm')
2014:12:29-08:07:48 BSCU2A auisys[7407]:
2014:12:29-08:07:48 BSCU2A auisys[7407]: 1. Internal::Systemstep::real_installation:2601() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 2. main:[:P]erform_work:1166() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 3. main::auisys_prepare_and_work:560() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 4. main::top-level:37() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: |=========================================================================
2014:12:29-08:07:48 BSCU2A auisys[7407]: Error details:
2014:12:29-08:07:48 BSCU2A auisys[7407]: (stdout):$VAR1 = [];
2014:12:29-08:07:48 BSCU2A auisys[7407]: (stderr):$VAR1 = [
2014:12:29-08:07:48 BSCU2A auisys[7407]: ' package ep-reporting-9.20-65.g85b1cb6.i686 is already installed
2014:12:29-08:07:48 BSCU2A auisys[7407]: '
2014:12:29-08:07:48 BSCU2A auisys[7407]: ];
2014:12:29-08:07:48 BSCU2A auisys[7407]:
2014:12:29-08:07:48 BSCU2A auisys[7407]: 1. Internal::Systemstep::real_installation:2602() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 2. main:[:P]erform_work:1166() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 3. main::auisys_prepare_and_work:560() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 4. main::top-level:37() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: |=========================================================================
2014:12:29-08:07:48 BSCU2A auisys[7407]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="sys"
2014:12:29-08:07:48 BSCU2A auisys[7407]:
2014:12:29-08:07:48 BSCU2A auisys[7407]: 1. main::alf:75() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 2. main:[:P]erform_work:1212() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 3. main::auisys_prepare_and_work:560() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: 4. main::top-level:37() auisys.pl
2014:12:29-08:07:48 BSCU2A auisys[7407]: [CRIT-311] Firmware Up2Date installation failed
2014:12:29-08:07:48 BSCU2A auisys[7407]: 


Any suggestions? I've tried deleting the up2date package and retrying several times. Also tried manually through the shell.


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  • 0
    It looks like 9.210 is already installed.  Please post the result of version at the command line.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Looks like I'm still on 9.209008

    Current software version...: 9.209008
    Hardware type..............: 120r5
    Serial number..............: A17061B52D0D797
    Installation image.........: 9.004-34.1
    Installation type..........: msi
    Installed pattern version..: 64259
    Downloaded pattern version.: 73014
    Up2Dates applied...........: 23 (see below)
                                 sys-9.004-9.005-29.15.3.tgz (Aug  7  2013)
                                 sys-9.005-9.005-15.16.1.tgz (Aug  7  2013)
                                 sys-9.005-9.006-15.5.2.tgz (Aug  7  2013)
                                 sys-9.006-9.100-5.16.1.tgz (Aug  7  2013)
                                 sys-9.100-9.101-16.12.1.tgz (Aug  7  2013)
                                 sys-9.101-9.102-11.8.2.tgz (Aug  7  2013)
                                 sys-9.102-9.103-8.5.2.tgz (Aug  7  2013)
                                 sys-9.103-9.104-5.17.2.tgz (Aug  9  2013)
                                 sys-9.104-9.105-17.9.1.tgz (Jul 21 20:01)
                                 sys-9.105-9.106-9.17.1.tgz (Jul 22 07:47)
                                 sys-9.106-9.107-17.33.2.tgz (Jul 23 08:50)
                                 sys-9.107-9.108-33.23.2.tgz (Jul 29 07:42)
                                 sys-9.108-9.109-23.1.2.tgz (Jul 29 07:48)
                                 sys-9.109-9.110-1.22.1.tgz (Jul 29 07:55)
                                 sys-9.110-9.111-22.7.1.tgz (Jul 29 08:05)
                                 sys-9.111-9.112-7.12.1.tgz (Jul 29 08:17)
                                 sys-9.112-9.113-12.1.2.tgz (Jul 29 08:24)
                                 sys-9.113-9.203-1.3.1.tgz (Jul 29 08:47)
                                 sys-9.204-9.205-20.12.1.tgz (Nov 24 20:01)
                                 sys-9.205-9.206-12.35.1.tgz (Dec  4 20:03)
                                 sys-9.206-9.207-35.19.2.tgz (Dec  8 20:02)
                                 sys-9.207-9.208-19.8.5.tgz (Dec 12 08:20)
                                 sys-9.208-9.209-8.8.1.tgz (Dec 12 08:27)
    Up2Dates available.........: 1
    Factory resets.............: 0
    Timewarps detected.........: 1
  • 0
    Still looking for help on this
  • 0
    Anyone? Or must I call support
  • 0 in reply to jhusted
    I would create a Support case with Sophos Support.  Tinkering with up2dates can be problematic without "inside" info.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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