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Home Licensing

Merry Christmas!

Well this week we had a lot of visitors and now I'm starting to get emails:

This email was sent by your Sophos UTM software to notify you that you have exceeded 100% of the user count for your license!

Licensed Users/IPs: 50
Counted  Users/IPs: 52

I looked into this and I actually only have 34 devices with an IP address.  18 of the 52 are from my guest network when people visited.  I have DHCP expiring after 4 hours but it seems as if they count against me even after guests leave.  6 of those 18 are from Sunday, 7 are from Monday, 4 are from Tuesday, 1 is from Yesterday.

I turned off DHCP and turned it back on again.  This cleared the DHCP list but the count of 52 remained.  I rebooted the UTM but I am still at 52.

When do these drop off?

This morning my kids got a bunch of electronics and I fear that I wont have room for them.

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Parents

0 yabasoya over 10 years ago

I'm also afraid of my family killing me for losing internet for a week. My ISP allows me to have 2 DHCP addresses out of the cable modem. I created a separate guest network with my old router and loaded OpenWRT on it to enable VLANs. I have all my non essential devices connecting over there.. Nook, Kindle, etc.. I'm down to 23 from my 52.
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0 yabasoya over 10 years ago

I'm also afraid of my family killing me for losing internet for a week. My ISP allows me to have 2 DHCP addresses out of the cable modem. I created a separate guest network with my old router and loaded OpenWRT on it to enable VLANs. I have all my non essential devices connecting over there.. Nook, Kindle, etc.. I'm down to 23 from my 52.
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Home Licensing

Submitted a Tech Support Case lately from the Support Portal?