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e1000 resetting

i'm having *QUITE* a bit of an issue with a "new" UTM 9.203 install
the NIC is RESETTING wreaking havoc in comms.
kernel message:
2014:06:26-15:17:31 utm kernel: [94499.808337] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:

2014:06:26-15:17:31 utm kernel: [94499.808337]   TDH                  
2014:06:26-15:17:31 utm kernel: [94499.808337]   TDT                  
2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_use          
2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_clean        
2014:06:26-15:17:31 utm kernel: [94499.808337] buffer_info[next_to_clean]:
2014:06:26-15:17:31 utm kernel: [94499.808337]   time_stamp           
2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_watch        
2014:06:26-15:17:31 utm kernel: [94499.808337]   jiffies              
2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_watch.status 
2014:06:26-15:17:31 utm kernel: [94499.808337] MAC Status             
2014:06:26-15:17:31 utm kernel: [94499.808337] PHY Status             
2014:06:26-15:17:31 utm kernel: [94499.808337] PHY 1000BASE-T Status  
2014:06:26-15:17:31 utm kernel: [94499.808337] PHY Extended Status    
2014:06:26-15:17:31 utm kernel: [94499.808337] PCI Status             
2014:06:26-15:17:33 utm kernel: [94501.808357] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:
2014:06:26-15:17:33 utm kernel: [94501.808357]   TDH                  
2014:06:26-15:17:33 utm kernel: [94501.808357]   TDT                  
2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_use          
2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_clean        
2014:06:26-15:17:33 utm kernel: [94501.808357] buffer_info[next_to_clean]:
2014:06:26-15:17:33 utm kernel: [94501.808357]   time_stamp           
2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_watch        
2014:06:26-15:17:33 utm kernel: [94501.808357]   jiffies              
2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_watch.status 
2014:06:26-15:17:33 utm kernel: [94501.808357] MAC Status             
2014:06:26-15:17:33 utm kernel: [94501.808357] PHY Status             
2014:06:26-15:17:33 utm kernel: [94501.808357] PHY 1000BASE-T Status  
2014:06:26-15:17:33 utm kernel: [94501.808357] PHY Extended Status    
2014:06:26-15:17:33 utm kernel: [94501.808357] PCI Status             
2014:06:26-15:17:35 utm kernel: [94503.808389] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:
2014:06:26-15:17:35 utm kernel: [94503.808389]   TDH                  
2014:06:26-15:17:35 utm kernel: [94503.808389]   TDT                  
2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_use          
2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_clean        
2014:06:26-15:17:35 utm kernel: [94503.808389] buffer_info[next_to_clean]:
2014:06:26-15:17:35 utm kernel: [94503.808389]   time_stamp           
2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_watch        
2014:06:26-15:17:35 utm kernel: [94503.808389]   jiffies              
2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_watch.status 
2014:06:26-15:17:35 utm kernel: [94503.808389] MAC Status             
2014:06:26-15:17:35 utm kernel: [94503.808389] PHY Status             
2014:06:26-15:17:35 utm kernel: [94503.808389] PHY 1000BASE-T Status  
2014:06:26-15:17:35 utm kernel: [94503.808389] PHY Extended Status    
2014:06:26-15:17:35 utm kernel: [94503.808389] PCI Status             
2014:06:26-15:17:37 utm kernel: [94505.808037] e1000e 0000:00:19.0 eth2: Reset adapter unexpectedly
2014:06:26-15:17:40 utm kernel: [94509.332884] e1000e: eth2 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None


i've googled and this seems to be a problem with a lot of linux installations.

so far themost useful: kernel modules - Linux e1000e (Intel networking driver) problems galore, where do I start? - Server Fault
says about running kernel with ASPM disabled, how do i do this?, or am i better off opening a support ticket(which brings me to the issues that this is running on a trial lic on software until the HW SG arrives...)


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Parents Reply Children
  • If you have a commercial license, contact Sophos Support, they likely have a kernel patch that will fix this "permanently" ... for some reason, while this issue appears to be mostly fixed in the 9.1xx branch of code in the latest releases, the 9.2xx branch remains unfixed (completely).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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