Hi all. Of my several UTM425 active/passive clusters, one is developing a reputation for being troublesome. Going back about 2 years, every time I do an Up2Date, one of the units gets stuck in Up2Date; it's not one unit more than the other. The first time, I opened a ticket, and the tech remoted in and did something that fixed it. The second time, they advised me to reboot it, and that fixed it. My strategy the last year or so is to install every Up2Date separately. I tried opening a ticket about 2 months ago after the 9.11 Up2Date did the same thing. The tech recommended reinstalling from CD and restoring the config. When I asked what other options were available, none were proffered. Eventually it cleared up on its own. The last Up2Date for 9.201-23 was more troublesome than usual, but a hard reboot fixed it. Now, the cluster is stuck on 9.201-25. As usual, the first unit succeeded, and the second unit is stuck. It's so stuck that a hard reboot won't fix it, and when I tell the stuck unit to reboot through the HA UI, it won't respond. Any ideas? The idea of reinstalling from CD just seem so Windows-ish that there should be a better way.
If I sound a little critical of recent Sophos tech support encounters, I think I'm somewhat justified.
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