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UTM 9 (SG210 UTM device question)

Howdy,

I am hoping someone here can assist. On the front of my UTM hardware device, it displays an amber light on eth0 (the LAN Ethernet port) and I want to make sure this is normal.

I have the connection on my Cisco 2960 set to 1000/Full and same on the SG210. anyone tell me if the amber light should be concerning?

I ask because I am working with my ISP to troubleshoot a connection issue - we are losing frames, only getting 18Mb/s instead of the 100Mb/s we pay for.

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0 BrucekConvergent over 11 years ago

The amber light is probably not a problem in and of itself (I think it indicates 1Gb/s speeds).

Losing frames? Possibly a bad interface on either the Cisco or the UTM ... bad cable... have you tried setting both sides down to 100Mb/s / Full (if your purchased bandwidth is 100Mb/s or less)? When you say losing frames... have you had a look at ifconfig from the console of the UTM to see what the interface stats are?
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0 BrucekConvergent over 11 years ago in reply to BrucekConvergent

I forgot to add; if you have a commercial license for the UTM, you may want to go ahead and engage Sophos Support directly (or via your reseller) ... while folks do chip in and help here with problems, if you're looking for immediate support, the Sophos Support ticket system is best.
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0 tpope over 11 years ago in reply to BrucekConvergent

thank you! i will contact support
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0 NewImage over 11 years ago

Also disable everything IPS/Filtering/web protection, see if that fixes it. If it does, check your IPS logs to see if your flooding out.
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