[FONT="Arial"]Hello,
we have developed EP to 70 Clients. For the first Time it Works Fine. But since Jul.2012 there are no Updates Availible. 1000 of configuration and possibilities are checkd out - without any function. This is from the Client Error Log:
[FONT="Courier New"]2013-12-16T06:10:06.745Z [ 7076] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
2013-12-16T06:10:09.052Z [ 7076] WARN WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
2013-12-16T06:10:09.660Z [ 7076] INFO SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
2013-12-16T06:10:09.660Z [ 7076] ERROR SUL-Log [E21569] Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/cloudupdate
2013-12-16T06:10:09.660Z [ 7076] INFO SUL-Log [I23158] No proxy was used.
2013-12-16T06:10:09.660Z [ 7076] INFO SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
2013-12-16T06:10:09.660Z [ 7076] ERROR SUL-Log [E35364] Out of update sources
2013-12-16T06:10:09.660Z [ 7076] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise2013-12-16T06:10:09.660Z [ 7076] INFO UpdateLogic::SyncAndInstall Saving state.
2013-12-16T06:10:09.675Z [ 7076] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2013-12-16T06:10:09.675Z [ 7076] INFO UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
2013-12-16T06:10:11.701Z [ 7076] INFO IPCSender::Write IPCSender::Write: Writing message: SDDSDownloadFailed107SophosUpdateESHSXPdci.sophosupd.com/cloudupdateERROR: Download of ESHSXP failed from server dci.sophosupd.com/cloudupdate
2013-12-16T06:10:11.701Z [ 7076] INFO WinMain SophosUpdate has completed with the result 0.
2013-12-16T06:10:11.701Z [ 4580] INFO IPCSender:[[:P]]rocessSend IPCSender:[[:P]]rocessSend: Send message: SDDSDownloadFailed107SophosUpdateESHSXPdci.sophosupd.com/cloudupdateERROR: Download of ESHSXP failed from server dci.sophosupd.com/cloudupdate[/FONT]
From the UTM320 i see this Error Messages:
[FONT="Courier New"]2014:01:03-07:16:20 astaro-2 device-agent[17318]: [1] SUM connection failure, retrying (ip=188.111.119.102, port=4433). SSL-connect: 'IO::Socket::INET6 configuration failed'
2014:01:03-07:16:26 astaro-2 device-agent[17318]: [1] SUM connection failure, retrying (ip=188.111.119.102, port=4433). SSL-connect: 'IO::Socket::INET6 configuration failed'
2014:01:03-07:16:27 astaro-2 device-agent[17318]: [1] Connection failed (ip=188.111.119.102, port=4433).
2014:01:03-07:16:27 astaro-2 device-agent[17318]: Not reporting inotify: no role
2014:01:03-07:16:27 astaro-2 device-agent[17318]: timer2 -> module 1 not executing: denied by role
2014:01:03-07:16:27 astaro-2 device-agent[17318]: timer2 -> module 2 not executing: denied by role
2014:01:03-07:16:27 astaro-2 device-agent[17318]: timer2 -> module 3 not executing: denied by role
2014:01:03-07:16:27 astaro-2 device-agent[17318]: timer2 -> module 4 not executing: denied by role
2014:01:03-07:16:27 astaro-2 device-agent[17318]: timer2 -> module 5 not executing: denied by role
2014:01:03-07:16:27 astaro-2 device-agent[17318]: timer2 -> module 6 not executing: denied by role
2014:01:03-07:16:27 astaro-2 device-agent[17318]: timer2 -> module 7 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: timer2 -> module 1 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: timer2 -> module 2 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: timer2 -> module 3 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: timer2 -> module 4 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: timer2 -> module 5 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: timer2 -> module 6 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: timer2 -> module 7 not executing: denied by role
2014:01:03-07:16:32 astaro-2 device-agent[17318]: 1 is not connected. Trying to connect
2014:01:03-07:16:32 astaro-2 device-agent[17318]: Updating SUM IP address for path: acc/server1/server
2014:01:03-07:16:32 astaro-2 device-agent[17318]: [1] Connecting to SUM (ip=188.111.119.102, port=4433).
2014:01:03-07:16:32 astaro-2 device-agent[17318]: [1] Using SUM SSL connection. [/FONT]
Thanks for any Idea...
Greetings from Munich
PMIT.[/FONT]
This thread was automatically locked due to age.