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ASG220 Eth1/WAN Interface Displays Error on Dashboard

Hi!

I have a major problem with a Sophos ASG220. All of a sudden it has stopped transmitting and the dashboard entry for the external interface displays "Error" in the State column.
After adjusting the interface MTU from 1500 to 1300 and 1400 and rebooting several times, sometimes the "Error" indicator disappears, the interface displays "Up" on State and Link, but it still wont transmit data, and cant successfully ping its gateway address.

We checked the cable and network connectivity with a laptop and we are sure it's fine.

Please what could be the problem, and how can I fix?

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0 notify.sina over 11 years ago

Hi Barry

I don't see any errors anywhere.

Firmware version: 9.106-17
Pattern version: 53349

ethtool  eth1
Settings for eth1:
        Supported ports: [ TP ]
        Supported link modes:   10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Full
        Supported pause frame use: No
        Supports auto-negotiation: Yes
        Advertised link modes:  10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: Yes
        Speed: 100Mb/s
        Duplex: Full
        Port: Twisted Pair
        PHYAD: 1
        Transceiver: internal
        Auto-negotiation: on
        MDI-X: on (auto)
        Supports Wake-on: pumbg
        Wake-on: g
        Current message level: 0x00000007 (7)
                               drv probe link
        Link detected: yes

ifconfig eth1
eth1      Link encap:Ethernet  HWaddr 00:1A:8C:33:38:99
          inet addr:X.X.X.X  Bcast:X.X.X.X  Mask:X.X.X.X
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2343 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 b)  TX bytes:149952 (146.4 Kb)
          Interrupt:17 Memory:fd6c0000-fd6e0000
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0 notify.sina over 11 years ago

Hi Barry

I don't see any errors anywhere.

Firmware version: 9.106-17
Pattern version: 53349

ethtool  eth1
Settings for eth1:
        Supported ports: [ TP ]
        Supported link modes:   10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Full
        Supported pause frame use: No
        Supports auto-negotiation: Yes
        Advertised link modes:  10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: Yes
        Speed: 100Mb/s
        Duplex: Full
        Port: Twisted Pair
        PHYAD: 1
        Transceiver: internal
        Auto-negotiation: on
        MDI-X: on (auto)
        Supports Wake-on: pumbg
        Wake-on: g
        Current message level: 0x00000007 (7)
                               drv probe link
        Link detected: yes

ifconfig eth1
eth1      Link encap:Ethernet  HWaddr 00:1A:8C:33:38:99
          inet addr:X.X.X.X  Bcast:X.X.X.X  Mask:X.X.X.X
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2343 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 b)  TX bytes:149952 (146.4 Kb)
          Interrupt:17 Memory:fd6c0000-fd6e0000
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