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Interface error in Dashboard

Hi everyone,

I am running a Sophos UTM 220 Hardware-Appliance, with uplink monitoring.
One of the WAN-connections uses a DSL-router.

I can ping the DSL-router from the internal network, but in the appliance's dashboard the link on the Sophos' respective interface is up but under Link it displays "error".

So the actual internet-traffic never gets tranmitted over my DSL-connection, although it is the faster one.

Where can I start to look for a solution to this issue ?

Regards

Tobias

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0 gilipeled over 11 years ago

Hi ,

With DSL connection it happens .
I saw it in few other install and in other versions too.
It depend on the router on the other side of the interface.
Sometimes the interface does not recognize the link correctly.
Probably if you will restart the router the link state will be again red.
It happens with few kinds of routers not all of them .

All my best.
Gilipeled

Gil Peled.

CEO- Expert2IT LTD.

SOPHOS Platinum Partner.

Gil@expert2it.co.Il.
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0 gilipeled over 11 years ago

Hi ,

With DSL connection it happens .
I saw it in few other install and in other versions too.
It depend on the router on the other side of the interface.
Sometimes the interface does not recognize the link correctly.
Probably if you will restart the router the link state will be again red.
It happens with few kinds of routers not all of them .

All my best.
Gilipeled

Gil Peled.

CEO- Expert2IT LTD.

SOPHOS Platinum Partner.

Gil@expert2it.co.Il.
Cancel
Vote Up 0 Vote Down

Cancel

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