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Upgrade 9.100-16 -> RED lost

Hello,

after I updatet my UTM to Firmware 9.100-16, the AP and RED had to make also a firmwarepatch.

The APs had had hard to work for it and after 10 to 15 minutes they are online again again.

But my RED Device isnt rechable since the firmware patch and the last log entry is:


2013:05:16-14:29:09 dapor red_server[4230]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="A320033511C16B3" forced="0"

2013:05:16-14:29:12 dapor red_server[4230]: A320033511C16B3: command 'FWUPDATE device=RED10R2 version=2016R2'

2013:05:16-14:29:12 dapor red_server[4230]: A320033511C16B3: Sending /usr/share/red-firmware/userland-v2016R2 to device

2013:05:16-14:29:13 dapor red_server[4609]: SELF: (Re-)loading device configurations

2013:05:16-14:30:21 dapor red_server[4609]: SELF: (Re-)loading device configurations

2013:05:16-14:30:22 dapor red_server[4609]: SELF: (Re-)loading device configurations

2013:05:16-14:30:34 dapor red_server[4609]: SELF: (Re-)loading device configurations

2013:05:16-14:31:28 dapor red_server[4609]: SELF: (Re-)loading device configurations

2013:05:16-14:31:34 dapor red_server[4609]: SELF: (Re-)loading device configurations

2013:05:16-14:32:12 dapor red_server[4230]: >=========================================================================

2013:05:16-14:32:12 dapor red_server[4230]: DIE --------------------------------------------------------

2013:05:16-14:32:12 dapor red_server[4230]: 

2013:05:16-14:32:12 dapor red_server[4230]:  1. main::__ANON__:48() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  2. main::__ANON__:762() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  3. (eval):558() blib/lib/Net/SSLeay.pm (autosplit into blib/lib/auto/Net/SSLeay/ssl_write_all.al)

2013:05:16-14:32:12 dapor red_server[4230]:  4. Net::SSLeay::ssl_write_all:558() blib/lib/Net/SSLeay.pm (autosplit into blib/lib/auto/Net/SSLeay/ssl_write_all.al)

2013:05:16-14:32:12 dapor red_server[4230]:  5. IO::Socket::SSL::generic_write:782() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  6. IO::Socket::SSL::write:803() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  7. IO::Socket::SSL:[[[:P]]]rint:816() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  8. IO::Socket::SSL::SSL_HANDLE:[[:P]]RINT:1490() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  9. (eval):771() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  10. main::transfer_fw:761() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  11. main::handle_fw_update_cmd:827() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  12. main::run_client_red10:1005() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  13. main::run_client:455() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  14. main::socketListener:337() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  15. main::top-level:278() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]: |=========================================================================

2013:05:16-14:32:12 dapor red_server[4230]: Firmware update timed out at red_server.pl line 762.

2013:05:16-14:32:12 dapor red_server[4230]: 

2013:05:16-14:32:12 dapor red_server[4230]:  1. main::__ANON__:49() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  2. main::__ANON__:762() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  3. (eval):558() blib/lib/Net/SSLeay.pm (autosplit into blib/lib/auto/Net/SSLeay/ssl_write_all.al)

2013:05:16-14:32:12 dapor red_server[4230]:  4. Net::SSLeay::ssl_write_all:558() blib/lib/Net/SSLeay.pm (autosplit into blib/lib/auto/Net/SSLeay/ssl_write_all.al)

2013:05:16-14:32:12 dapor red_server[4230]:  5. IO::Socket::SSL::generic_write:782() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  6. IO::Socket::SSL::write:803() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  7. IO::Socket::SSL:[[[:P]]]rint:816() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  8. IO::Socket::SSL::SSL_HANDLE:[[:P]]RINT:1490() /usr/local/ap510/site/lib/IO/Socket/SSL.pm

2013:05:16-14:32:12 dapor red_server[4230]:  9. (eval):771() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  10. main::transfer_fw:761() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  11. main::handle_fw_update_cmd:827() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  12. main::run_client_red10:1005() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  13. main::run_client:455() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  14. main::socketListener:337() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:  15. main::top-level:278() red_server.pl

2013:05:16-14:32:12 dapor red_server[4230]:

this is repeating about 2 times a hour.....

This thread was automatically locked due to age.

0 BAlfson over 12 years ago

What happens if the RED is hard rebooted (power off/on)?

If that doesn't work, you should get a support ticket opened.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 dapor over 12 years ago in reply to BAlfson

What happens if the RED is hard rebooted (power off/on)?

If that doesn't work, you should get a support ticket opened.

Cheers - Bob

I will test this at the weekend, because the RED is locatted in an human free office [;)]

Is it possible that the Firmwarepatch is too big for the small wan connection ??

is it possible to to Flash the RED manual ??

Thx
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0 drweick over 12 years ago

I posted the exact same problem in another thread, powering it off/on doesn't help, the same attempt to update occurs over and over, same error messages over and over. UTM 220 with 9.100
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0 dschmidl over 12 years ago in reply to drweick

Gents,

the problem is related to a timeout of 180 seconds where the firmware has to be downloaded.

Please contact support with a detailed problem description, thex can offer you a patched that solves the problem.

Please also have a look at https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/28917.

Cheers
Dominic
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0 dapor over 12 years ago in reply to dschmidl

I dont think that this timeout is responsible for that, because I brought the RED in the internal 1Gbit LAN and the Firmware-Patch is also not able to load....

Regards Frank
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0 bryans2k over 12 years ago in reply to dapor

Did you make sure port 3400 was open on the firewall for the 1GB lan? It requires it to get to the ftp servers to download.

Bryan
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