This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to access Internet after 9.006-5

Hi guys,

I have a situation where i have applied the updates from Up2Date on a clients UTM120 and now not able to access the Internet nor able to get to it remotely. I had the client go into their office to do a few checks for me and found the following:

The Internet connection is UP
They can ping and connect to the UTM internally
Running the ping utility from the UTM tools menu was unable to ping an IP Address

I have compared it to the settings on my one in-house and cant see any differences. I have also tried to restore a previous version of the firmware but it still stays on 9.006-5, even after a reboot.

I am at a loss as what the problem could be. The only next step would be to talk the end user through a factory reset (they are 3000KM away). Before doing the updates (it was only installed last weekend), it ran fine.

Any ideas where to look before I try a factory reset?

Thanks, Rob.

This thread was automatically locked due to age.

Parents

0 BarryG over 12 years ago

Hi, if it's a PPPoE connection, check the PPP log.
If DHCP, check the DHCP client log (maybe in the system log).

Barry
Cancel
Vote Up 0 Vote Down

Cancel
0 robnov116 over 12 years ago in reply to BarryG

Thanks Barry,

It turns out that there was a f*ck up with the ISP and their account password. After talking to them this morning and resetting the password, all is good!

thanks for the tips.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 robnov116 over 12 years ago in reply to BarryG

Thanks Barry,

It turns out that there was a f*ck up with the ISP and their account password. After talking to them this morning and resetting the password, all is good!

thanks for the tips.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data