This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

UP2Date failing because of Authentication servers failed

I am running 9.004-34 and I have tried to check for updates packages, but am getting the following in the up2date log.

2013:04:12-14:34:58 ASG auisys[6004]: Unpacking installation instructions
2013:04:12-14:34:58 ASG auisys[6004]: >=========================================================================
2013:04:12-14:34:58 ASG auisys[6004]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.005015 current version: 9.004034" status="failed" action="install" package="sys"
2013:04:12-14:34:58 ASG auisys[6004]:
2013:04:12-14:34:58 ASG auisys[6004]: 1. main::alf:68() auisys.pl
2013:04:12-14:34:58 ASG auisys[6004]: 2. main:[:P]erform_work:1010() auisys.pl
2013:04:12-14:34:58 ASG auisys[6004]: 3. main::auisys_prepare_and_work:554() auisys.pl
2013:04:12-14:34:58 ASG auisys[6004]: 4. main::top-level:30() auisys.pl
2013:04:12-14:35:45 ASG audld[6311]: Starting Up2Date Package Downloader
2013:04:12-14:35:45 ASG audld[6311]: patch up2date possible
2013:04:12-14:36:31 ASG audld[6311]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).
2013:04:12-14:37:16 ASG audld[6311]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).
2013:04:12-14:38:01 ASG audld[6311]: Could not connect to Authentication Server 79.125.21.244:443 (code=500).
2013:04:12-14:38:35 ASG auisys[6965]: Starting Up2Date Package Installer
2013:04:12-14:38:35 ASG auisys[6965]: >=========================================================================
2013:04:12-14:38:35 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:38:35 ASG auisys[6965]:
2013:04:12-14:38:35 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:38:35 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:38:35 ASG auisys[6965]: =========================================================================
2013:04:12-14:38:40 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:38:40 ASG auisys[6965]:
2013:04:12-14:38:40 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:38:40 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:38:40 ASG auisys[6965]: =========================================================================
2013:04:12-14:38:46 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:38:46 ASG auisys[6965]:
2013:04:12-14:38:46 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:38:46 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:38:46 ASG auisys[6965]: =========================================================================
2013:04:12-14:38:51 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:38:51 ASG auisys[6965]:
2013:04:12-14:38:51 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:38:51 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:38:51 ASG auisys[6965]: =========================================================================
2013:04:12-14:38:56 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:38:56 ASG auisys[6965]:
2013:04:12-14:38:56 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:38:56 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:38:56 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:01 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:01 ASG auisys[6965]:
2013:04:12-14:39:01 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:01 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:01 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:04 ASG audld[7569]: Another instance of this process is already running, exiting
2013:04:12-14:39:04 ASG audld[7569]: pids currently running: 6311 7569 (my pid: 7569, parent pid: 1)
2013:04:12-14:39:04 ASG audld[7569]:
2013:04:12-14:39:04 ASG audld[7569]: 1. main::run:194() audld.pl
2013:04:12-14:39:04 ASG audld[7569]: 2. main::top-level:27() audld.pl
2013:04:12-14:39:07 ASG auisys[6965]: >=========================================================================
2013:04:12-14:39:07 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:07 ASG auisys[6965]:
2013:04:12-14:39:07 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:07 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:07 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:12 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:12 ASG auisys[6965]:
2013:04:12-14:39:12 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:12 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:12 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:17 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:17 ASG auisys[6965]:
2013:04:12-14:39:17 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:17 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:17 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:12 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:12 ASG auisys[6965]:
2013:04:12-14:39:12 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:12 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:12 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:17 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:17 ASG auisys[6965]:
2013:04:12-14:39:17 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:17 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:17 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:22 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:22 ASG auisys[6965]:
2013:04:12-14:39:22 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:22 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:22 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:28 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:28 ASG auisys[6965]:
2013:04:12-14:39:28 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:28 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:28 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:33 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:33 ASG auisys[6965]:
2013:04:12-14:39:33 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:33 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:33 ASG auisys[6965]: =========================================================================
2013:04:12-14:39:38 ASG auisys[6965]: can't open pattern revision file '/var/up2date//global_revision': No such file or directory
2013:04:12-14:39:38 ASG auisys[6965]:
2013:04:12-14:39:38 ASG auisys[6965]: 1. main::auisys_prepare_and_work:471() auisys.pl
2013:04:12-14:39:38 ASG auisys[6965]: 2. main::top-level:30() auisys.pl
2013:04:12-14:39:38 ASG auisys[6965]: =========================================================================
2013:04:12-14:40:16 ASG audld[6311]: All 6 Authentication Servers failed
2013:04:12-14:40:16 ASG audld[6311]: '175.41.132.12:443' Code: '500'
2013:04:12-14:40:16 ASG audld[6311]: '184.72.238.199:443' Code: '500'
2013:04:12-14:40:16 ASG audld[6311]: '79.125.21.244:443' Code: '500'
2013:04:12-14:40:16 ASG audld[6311]:
2013:04:12-14:40:16 ASG audld[6311]: 1. Modules::Trad_Get_Filelist::contact:1524() audld.pl
2013:04:12-14:40:16 ASG audld[6311]: 2. main::authenticate:574() audld.pl
2013:04:12-14:40:16 ASG audld[6311]: 3. main::run:378() audld.pl
2013:04:12-14:40:16 ASG audld[6311]: 4. main::top-level:27() audld.pl
2013:04:12-14:40:16 ASG audld[6311]: |=========================================================================
2013:04:12-14:40:16 ASG audld[6311]: id="3703" severity="error" sys="system" sub="up2date" name="Authentication failed, no valid answer from Authentication Servers"
2013:04:12-14:40:16 ASG audld[6311]:
2013:04:12-14:40:16 ASG audld[6311]: 1. main::alf:841() audld.pl
2013:04:12-14:40:16 ASG audld[6311]: 2. main::authenticate:578() audld.pl
2013:04:12-14:40:16 ASG audld[6311]: 3. main::run:378() audld.pl
2013:04:12-14:40:16 ASG audld[6311]: 4. main::top-level:27() audld.pl

This thread was automatically locked due to age.

Parents

0 BAlfson over 12 years ago
I thought there might have been a failed download, but the good news is that there isn't.
2013:04:12-14:34:58 ASG auisys[6004]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.005015  current version: 9.004034" status="failed" action="install" package="sys"

I would say that you want to be on 9.006, but, apparently, your system isn't downloading the new Up2Dates.  You can do this manually.  Copy the following block of commands (yes, all at once) and paste them as root at the command line:
cd /var/up2date/sys
wget ftp.astaro.com/.../u2d-sys-9.004029-005015.tgz.gpg
wget ftp.astaro.com/.../u2d-sys-9.005015-006005.tgz.gpg
/sbin/auisys.plx --showdesc

I think that will work even though you're at 9.004034.  Once the commands complete, you can launch the Up2Dates in WebAdmin as usual.

can't open pattern revision file '/var/up2date//global_revision': No such file or directory

I guess this  ("//") is a glitch caused by the failure to do the downloads above.

2013:04:12-14:40:16 ASG audld[6311]: All 6 Authentication Servers failed

Maybe you were having a connectivity issue or your ISP was having a brief outtage,

Let us know if you still see these problems after the Up2Dates.

Cheers - Bob
Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 BAlfson over 12 years ago
I thought there might have been a failed download, but the good news is that there isn't.
2013:04:12-14:34:58 ASG auisys[6004]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.005015  current version: 9.004034" status="failed" action="install" package="sys"

I would say that you want to be on 9.006, but, apparently, your system isn't downloading the new Up2Dates.  You can do this manually.  Copy the following block of commands (yes, all at once) and paste them as root at the command line:
cd /var/up2date/sys
wget ftp.astaro.com/.../u2d-sys-9.004029-005015.tgz.gpg
wget ftp.astaro.com/.../u2d-sys-9.005015-006005.tgz.gpg
/sbin/auisys.plx --showdesc

I think that will work even though you're at 9.004034.  Once the commands complete, you can launch the Up2Dates in WebAdmin as usual.

can't open pattern revision file '/var/up2date//global_revision': No such file or directory

I guess this  ("//") is a glitch caused by the failure to do the downloads above.

2013:04:12-14:40:16 ASG audld[6311]: All 6 Authentication Servers failed

Maybe you were having a connectivity issue or your ISP was having a brief outtage,

Let us know if you still see these problems after the Up2Dates.

Cheers - Bob
Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data