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Astaro Rebooting for no Reason

mario@unosquare.com
I have UTM 9 with a purchased subscription.
Here's the background info:
Had Astaro 8 in a physical machine serving 50 or 60 devices. It never crashed or gave me any issues at all.
Decided to virtualize in Hyper-V and upgrade to UTM 9 serving the same amount of devices. Server randomly reboots
Spent multiple hours with support, this form, log files, reconfiguring from scratch, etc. Nothing helped. I still exprienced random reboots.
Moved UTM 9 to a physical machine last Friday: same random reboots for no apparent reason.

This situation is extremely frustrating. I'm going to downgrade to 8 -- when all users leave the office and waste just a little bit more of my time to keep giving this distro a shot as I already paid for it.

If anyone has got ANY suggestion please help! I'm desperate and extremely frustrated now. Please do NOT suggest:
It's a UPS problem
CPU cooling issue
Reconfigure from scratch
Serious corruption


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  • 0

    Well... when you say reboot -- do you mean the Hyper-V host reboots, or just the VM? As for reboots / crashes on physical hardware, that's likely due to bad or incompatible hardware.


    The Hyper-V host never reboots and none of the VMs show a single problem. The astaro is the only one rebooting. Time Sync integration service is off (obviously).

    The exact same random reboot behavior happens in brand new hardware.
  • 0 in reply to mario@unosquare.com
    Mario, I have a lot UTMV9 installations deployed, both on UTM hardware and custom hardware, and none of them reboot at random.  You might want to check the kernel / system logs on the UTM around the time of the reboot for clues.  As for Hyper-V --- well, we don't use it anywhere with Linux OS's given that VMware tends to run them better (and Windows too)... so I'll have to leave it up to others in regards to that.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0 in reply to mario@unosquare.com
    Mario, I have a lot UTMV9 installations deployed, both on UTM hardware and custom hardware, and none of them reboot at random.  You might want to check the kernel / system logs on the UTM around the time of the reboot for clues.  As for Hyper-V --- well, we don't use it anywhere with Linux OS's given that VMware tends to run them better (and Windows too)... so I'll have to leave it up to others in regards to that.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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