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ASG120 won't upgrade to UTM 9

Our ASG120 is currently on 8.308 and whenever I click on the Initialize Upgrade button on the Upgrade to UTM 9 tab, after a brief period of Initializing I get the following message:

Initialization failed: Upgrade download failed

As far as I can see there's nothing in the logs to indicate why the download has failed, and the only other indication I get is an automated email with WARN-094 in the subject line directing me to the manual.

Does anyone have any idea what may be causing the upgrade to fail in this manner?

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0 Scott_Klassen over 12 years ago

I've seen this on a couple of systems with granular firewall rules.  Try creating a temporary firewall rule that says:

source:  External (WAN) (Address)
service:  Any
Destination:  DNS Host object for ftp.astaro.de

I've also seen this fail if there isn't a public DNS server set as a forwarder.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
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0 Scott_Klassen over 12 years ago

I've seen this on a couple of systems with granular firewall rules.  Try creating a temporary firewall rule that says:

source:  External (WAN) (Address)
service:  Any
Destination:  DNS Host object for ftp.astaro.de

I've also seen this fail if there isn't a public DNS server set as a forwarder.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
Cancel
Vote Up 0 Vote Down

Cancel

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