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UTM9 Licensing trouble

js1986 over 12 years ago

Hey there,

I recently received my first license for the sophos UTM product. (virtual appliance)
Once I added the licensefile to my server and want to view the License Overview I get this error message:

Information:
Month '-1' out of range 0..11 at /core/modules/core_tools.pm line 100

And when I view the part of Active IP Addresses they tell me I have a license for unlimited addresses while my license is only for 250 active addresses.

Did anyone else had this before and got this solved? If not, where do I have to make a support ticket .. sophos or astaro?

Thanks in advance!

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0 RBueeler over 12 years ago

Sounds like the demo-license is active.
I would recommend you open a ticket with sophos...

Cheers,
Rolf
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0 BrucekConvergent over 12 years ago in reply to RBueeler

Contact whoever you got the key from (reseller or Sophos if direct)... sounds like an error in the license file, I've seen it before. Their licensing folks will have to fix your license file.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 js1986 over 12 years ago in reply to BrucekConvergent

Thanks for the replies, I will contact my reseller.
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0 js1986 over 12 years ago in reply to BrucekConvergent

Thanks for the replies, I will contact my reseller.
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