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An unfortunate decision by Sophos

Sophos isn't going to put out any kind of up2date to go from v8 to v9 for software installs.  Unfortunately for certain US entities covered by HIPAA and others federal regulations the loss of the logs is simply not an option.  Most of my client base in 10 or less and my HIPAA covered entities are even smaller than that.  The answer i get is, "run a syslog server".  No thanks.  Getting them to scrape for the protection of Astaro is enough i'm simply not going to ask them to pony up more money for another server simply to hold the logs for retention purposes. I hope Sophos will heed the two suggestions i've made..one is give us the ability to mass export the logs...do the reinstall..then re with everything intact.  If they don't want to do the in-place upgrades to protect their appliance revenue that's fine...don't punish the rest of your smaller users by requiring a second server when it's not needed.


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  • @wingman: William is referencing major version upgrades, such as v7 --> v8 or v8 --> v9.  Something that is not currently supported, nor has been in the past.

    @William:  Copy the raw log files off of the "old" install (/var/log/) before upgrading.  After the upgrade,  place them into the same location.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • William, I understand your frustration (I too have asked for in-place software upgrades), but it's simple enough to SCP off the logs, then copy them back.  Frankly, in the kind of environment you describe, they need to be stored off-appliance anyway as a backup in case the appliance fails; the UTM provides several methods for doing this.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • William, I understand your frustration (I too have asked for in-place software upgrades), but it's simple enough to SCP off the logs, then copy them back.  Frankly, in the kind of environment you describe, they need to be stored off-appliance anyway as a backup in case the appliance fails; the UTM provides several methods for doing this.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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