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[CRIT-026] Exceeding 110%, on an UNLIMITED license ???

du1jec
I got this e-mail last night. This is the first time I had gotten one of these. 

Something is wrong with this. Help.

Jojo


------------------------

This email was sent by your Astaro Security Gateway software to notify you that you have exceeded 110% of the user count for your license!

Licensed Users/IPs: UNLIMITED
Counted  Users/IPs: 9

All additional users/ips except the ones listed below will be blocked.
A 10% tolerance has already been deducted.

Please contact your Astaro solutions partner or Astaro to upgrade your license.

Thank you,

   Astaro
   Unified - Sophos products - Sophos
        
-- 
System Uptime      : 0 days 23 hours 0 minutes
System Load        : 0.06
System Version     : Astaro Security Gateway 8.305


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  • 0
    This issue should now be fixed.  Go to my.astaro.com, re-download and re-apply the license.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • 0 in reply to Scott_Klassen
    Hello,

    we got the same error on our asg appliance (110/120 with 120 unlimited network security installed). Our thought is that the ip count is only managed via licence-file?

    --------------------------------
    This email was sent by your Astaro Security Gateway software to notify you that you have exceeded 110% of the user count for your license!

    Licensed Users/IPs: UNLIMITED
    Counted  Users/IPs: 20

    All additional users/ips except the ones listed below will be blocked.
    A 10% tolerance has already been deducted.
    ---------------------------------

    There's no DHCP, only static adresses.

    What to do? Thx in advance,

    Manuel
Reply
  • 0 in reply to Scott_Klassen
    Hello,

    we got the same error on our asg appliance (110/120 with 120 unlimited network security installed). Our thought is that the ip count is only managed via licence-file?

    --------------------------------
    This email was sent by your Astaro Security Gateway software to notify you that you have exceeded 110% of the user count for your license!

    Licensed Users/IPs: UNLIMITED
    Counted  Users/IPs: 20

    All additional users/ips except the ones listed below will be blocked.
    A 10% tolerance has already been deducted.
    ---------------------------------

    There's no DHCP, only static adresses.

    What to do? Thx in advance,

    Manuel
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