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Enterprise licensing question - switching from vendor held (gold) to premium.

ErikWaibel
Hi all.

The school district I work for has decided to up to premium support for the license renewal.  I have received the new license upgrade information, but I think I may have an issue.  Previously we have had GOLD support and the vendor would supply me with license files, not keys.  Consequently I have no licenses showing in my "My Astaro" portal (save for my own personal home license).  The new license keys sent to me in an email are UPGRADE ones (they start with "UPG-******xx" so I don't think I can just add them as new in my portal (they need to be added as renewals to existing licenses, right?).

To add to the complexity, we purchase through a larger regional organization for the schools, and I think the bought these through a different vendor that the ones that are currently "holding" our licenses.

Do I need to contact the current license holding vendor to have them "transfer" ownership to my portal somehow (or create a new portal account for them?)  I don't think I can contact support directly (or open a ticket directly) until the support license gets upgraded from gold to premium (kind of a chicken-egg quandry I am in).

Any guidance would be appreciated.


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  • 0
    Send an email to the new vendor requesting that Astaro transfer your MyAstaro account to them.  They'll then contact Astaro to have this done for you.  You also can ask the vendor to set things up so that you can apply your own license keys if you like.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Ok - will do.  

    Thanks for the quick reply
  • 0 in reply to ErikWaibel
    Make sure you give the license IDs that you need moved to the new vendor -- this makes life much easier (been there, done that myself for a customer or 2).  You can find the license IDs on the Dashboard, or under the licensing tab in WebAdmin.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Thanks Bruce & Bob

    A quick email with the proper information to the right person at Sophos/Astaro and this was done quickly and painlessly.
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