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Unusually high CPU usage after update to 8.3

After updating to version 8.3 we have been experiencing higher than usual CPU usage and when I checked it this morning it is running at 99 - 100 percent.  When I check the running processes I noticed 2 processes that are hogging the CPU.

postgres  2178 91.4 21.2 913492 708968 ?       Rs   07:32   0:45  \_ postgres: reporting reporting [local] SELECT

postgres 30211 55.1  4.1 151692 139548 ?       Ss   06:40  29:12  \_ postgres: reporting reporting [local] VACUUM waiting

It seems that these are either stalled or not operating properly.  I only use the web interface for administration and have not had a need to use the shell, but is there a way to kill these processes so that the performance of the box can return to normal at least until the problem returns or I can open a ticket to support for help?

Thanks in advance!


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  • When you ask your reseller to submit an issue to Astaro, they should be able to look at your system to confirm your issue.  In this case, if your reseller is familiar with your configuration, the pictures you posted would have been enough for your reseller to conclude that you needed Astaro Support.  You should hear from Astaro within a workday, so you might want to ask your reseller to send you the Case ID just to confirm that the case has been submitted.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • When you ask your reseller to submit an issue to Astaro, they should be able to look at your system to confirm your issue.  In this case, if your reseller is familiar with your configuration, the pictures you posted would have been enough for your reseller to conclude that you needed Astaro Support.  You should hear from Astaro within a workday, so you might want to ask your reseller to send you the Case ID just to confirm that the case has been submitted.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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